Does Root Inc. pay their employees well?

According to anonymously submitted Glassdoor reviews, Root Inc. employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Root Inc.. This rating has improved by 13% over the last 12 months.

How satisfied are employees working at Root Inc.?

44% of Root Inc. employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Root Inc. 3.2 out of 5 for work life balance, 3.1 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Root Inc.?

Claims Adjuster (38) , Software Engineer (19) , Customer Service Representative (13) , Complex Claims Adjuster (12) , Complex Adjuster (8) , Data Scientist (7) , Claims Manager (6) , Liability Claims Adjuster (6) , Product Analyst (6) , Product Manager (6) , Total Loss Adjuster (6) , Appraiser (5) , Claims Representative (5) , Manager (5) , Analyst (4)

What are the pros of working at Root Inc. according to real employee reviews?

"— there’s some great people" ((in 31 reviews)); "Great culture and experience with co" ((in 30 reviews)); "benefits are great" ((in 27 reviews)); "Free company equipment to work from home." ((in 26 reviews)); "Good pay and work" ((in 23 reviews))

What are the cons of working at Root Inc. according to real employee reviews?

"Poor management." ((in 18 reviews)); "Poor leadership and not as transparent as they pretend to be." ((in 17 reviews)); "The layoff was extremely impersonal and traumatizing" ((in 12 reviews)); "None of the managers have management experience and act like they are just babysitting." ((in 11 reviews)); "This is one of the reasons for no bonuses because they are not profitable." ((in 8 reviews))

What are employees saying about Root Inc. layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Root Inc. layoffs and their outlook for job security at Root Inc. in 2026.

What are the top reviewed Root Inc. locations?

Columbus , Dallas , Phoenix , Chicago , Houston , Cleveland , Ohio City , Atlanta , Richmond , Wynantskill , Yuma , Detroit , Charlotte , McKinney , Plano , Texas City , San Antonio , Waco , Lowell , Cincinnati , Sylvania , Ohio City , Denver , Las Vegas , Ogallah , Orlando , Boston , Norcross , Gahanna , Remote

Root Inc. reviews

3.2

44% would recommend to a friend

(394 total reviews)

Alex Timm

53% approve of CEO

41% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.2

Work/Life balance

3.2

Compensation and benefits

3.2

Career opportunities

3.1

Culture & values

2.9

Senior management

Root Inc. has an employee rating of 3.2 out of 5 stars, based on 394 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Root Inc. employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

394 reviews

1.0

Aug 18, 2022

The Worst

Communications

Recommend

CEO approval

Business Outlook

Pros

There really weren't any pros to speak of. They gave you free lunch every day, but it was creepy and cult-like. If you didn't want to eat with everyone, you were made to feel uncomfortable.

Cons

Where to start? The business model doesn't work, and management refuses to see it. People are left to deal with insureds without the knowledge needed to adequately respond to their concerns. The training was extensive - back-to-back, but without the opportunity to make the information actionable in real time, there was no way the employees could retain the mountainous amount of information given to them. Management was very fake and overly nice, until something went wrong and they became cold and vicious. I feel bad for the insureds and for most of the people working at Root.

Root Inc. Response

3y

We’re sorry to hear this was your experience during your time at Root. We wish you the best in the future.

1.0

May 15, 2022

Don't do it... Run

Claims adjuster

Recommend

CEO approval

Business Outlook

Pros

None. It's horrid. Worse idea ever.

Cons

Disrespectful managers. Uneducated. Unlawful. Unethical. They will lose or sell that company soon. No one knows how to do anything. Save your license. You could lose everything working for them. Run. Run. Run.

Root Inc. Response

4y

Thank you for your feedback and for your contributions to Root during your time with us.

2.0

Apr 12, 2022

Advice

Customer service claims representative

Recommend

CEO approval

Business Outlook

Pros

Great and helpful co-workers Good start good

Cons

Low pay for the work you have to do Hiring new vs promoting from within Fast and unexpected company changes/ position changes with little training or notice Equipment/ system glitches

Root Inc. Response

4y

Thank you for your feedback and for all you did for our customers during your time with us. We wish you all the best.

Viewing 52 - 54 of 394 Reviews

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Jobs at Root Inc.

Insurance State Manager

Senior Product Manager, Pricing

Director of Data Science, Performance Marketing

Director, Investor Relations

Principal Software Engineer

Root Inc.

Root Inc. reviews

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Reviews by job title

The Worst

Don't do it... Run

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