Russell Cellular reviews

2.9

45% would recommend to a friend

(749 total reviews)

Jeff Russell

60% approve of CEO

41% positive business outlook

Russell Cellular has an employee rating of 2.9 out of 5 stars, based on 749 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Russell Cellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

749 reviews
2.0
Dec 1, 2023
Recommend
CEO approval
Business Outlook

Pros

It’s a job I guess.

Cons

Pay is terrible and as far as commissions go it’s the lowest commission I’ve seen. Good luck getting benefits. Be prepared to have to call customer service almost every other transaction. We are not given the proper tools to quickly assist customers. Expectations are not realistic. Toxic work environment.

1.0
Aug 29, 2020

Complete nightmare

Recommend
CEO approval
Business Outlook

Pros

Great hours if you’re a store manager, that is if your reps don’t call you a million times once you clock out

Cons

Low commission (they will respond that they’re very competitive in pay, but they’re not: other retailers will pay up to $70 in commission where RC pays $8 on a new android) No support from upper management Low moral in upper management Horrible insurance

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Russell Cellular Response
5y
Hello, thank you for your review we appreciate your feedback at this time. We are happy to hear you enjoyed the working hours as a Store Manager in our Milan, TN, door. However, we would like to know more about your position of low commission. We strive to provide competitive pay within our industry and offer other great benefits as further perks for working for RC! We constantly our reviewing and changing our compensation packages to more align with all of our employees wants and needs. If you felt you did not get the support of respect from your sales leaders during your tenure with our company, you could have contacted our Employee Services Team or reach out anonymously through Integra Report. We always look for ways to improve our benefits like adding Aflac in 2020 and keeping the same consistent rates for the last three years. Our company always tries to put our had working employees first and appreciate the hard work they do for us on a daily basis. We are sorry it did not pan out for you the way you would have liked. Thank you again at this time for your review.
1.0
Jul 28, 2020

Full of FAKE two-faced higher-ups

Recommend
CEO approval
Business Outlook

Pros

earning potential, get to work with electronics and play with new devices before the public, get to work with some really awesome co-workers if the team is built correctly.

Cons

employs and puts into higher management- two faced fake people who are only there to help themselves. My DM belittled me, brought up personal information during a monthly review, threatened to take away all weekends so I didnt have any time for family time. Company sent out an email saying our jobs were safe during COVID even if our sales dropped...and when I was terminated for "staff reduction" I was also informed that I wouldnt be able to return because of how my numbers fell the months during COVID. The SM was caught off guard by my non-rehire status.

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Russell Cellular Response
5y
Hello, we thank you for your review at this time. We’re happy that you enjoyed your time with your team but we’re sad to hear about your issues with your leadership while employed with our company. One of our core values is ‘Team’ and we always put our staff first and try and offer the best environment for the team to not only enjoy but flourish in. We have multiple avenues for employees to utilize when there is an issue with management. If you did have any issues with your leadership, you could have contacted our Employee Services Department who helps oversee and facilitate internal issues that may arise. Sadly, due to COV-19 we did suffer from lower sales, as did many companies, and as a result we had to close many of our doors and reduce our staffing count at others. We are planning on making a full recovery and are in the process of opening new locations this year. We thank you again for your review.
Viewing 31 - 33 of 749 Reviews

Glassdoor has 754 Russell Cellular reviews submitted anonymously by Russell Cellular employees. Read employee reviews and ratings on Glassdoor to decide if Russell Cellular is right for you.