Russell Cellular reviews

2.9

45% would recommend to a friend

(749 total reviews)

Jeff Russell

60% approve of CEO

41% positive business outlook

Russell Cellular has an employee rating of 2.9 out of 5 stars, based on 749 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Russell Cellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

749 reviews
1.0
Nov 30, 2019

Russell cellular

Recommend
CEO approval
Business Outlook

Pros

Good hourly wage with commission when u make it

Cons

No work/ home life balance at all! The store manager works mornings/days wsr's work close every night.. I'm in a store that gets very little business more tech issues more than anything! My store manager takes my customers and gets the commission because shes already had 2 pips and afraid to loose her job! After black Friday I'm ready to quit! Oh dont forget that their systems crash anytime the system is busy, that makes the job 10 times harder than normal to do your job!

avatar
Russell Cellular Response
6y
Hello thank you for your review. We appreciate your feedback at this time. Thank you for discussing some items you may feel discontent with while employed with our company. At Russell Cellular, we strive to provide the best employee experience we can within our industry. Each store schedule is different depending on how many employees the store has. As a sales retail company, during the holiday season we do have a 'Blackout Period' where our stores must be staffed as we drive sales in the field. Time off is limited due to how busy the stores get. We always want our team members to enjoy their time outside of our walls so we try to our best to grant time off when available and ensure team members are taken care of. We never want to terminate an employee based off of speculation. Our Employee Relations Department works diligently everyday going over employee issues and using corrective action when needed. We have steps of progressive discipline in place we follow for every team member to ensure we treat everyone fairly. If you have issues with your store schedule or other things you want changed, you can talk with your sales leader at any time. You can also e-mail experience@russellcellular.com too. We thank you again for your review.
1.0
Nov 9, 2019

One of the worst wireless companies to work for.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Set schedule. Mediocre benefits. 401k

Cons

Way below industry standard compensation. Owners and executive management don't care about their employees anymore. Regional managers are extremely lazy and self centered. They talk about being leaders without actually being leaders. Marketing department is non-existent. Employee relations is unhelpful. Training department is full of people who don't actually understand the sales industry.

avatar
Russell Cellular Response
6y
Hello, thank you for your review. We appreciate your feedback at this time. We are sorry to hear about some of your experiences with our company while currently employed. We understand our compensation packages do not always align with all of the needs of our employees. However, we do review it regularly and make the necessary adjustments to be within industry standard. Our company does care about our employees by offering other sales incentives like, Employee Purchase on VZ devices and products, being able to buy a phone on an employee's first day of work with no money down, company paid events, gift cards, etc. We always try to show our gratitude for our employees by trying to give back for their awesome work they do in our doors. We disagree with your statement that 'You care more about protecting all the family and friends you hire at HQ' - our company looks over all of our Employees as even holds annual trainings events for the concept 'Us V Field' to ensure we are in this together and better together. As a sales driven company, we have to break sales targets to drive our business on. If you have ideas / thoughts on other ways we can improve, you can e-mail suggestions@russellcellular.com or speak directly with your leaders in the field. We thank you again for your review.
1.0
May 1, 2019
Recommend
CEO approval
Business Outlook

Pros

My co workers Miniscule discounts on phones

Cons

Pay Commission rate went from $1500 a month to $50 Terrible executives Training in a "nuetral" location (your probably going to need to drive a minimum of 2 hours) Executives are absolute idiots

avatar
Russell Cellular Response
7y
Hello, thanks for your review. We are sorry to hear about your experience with our company. At Russell Cellular, we strive to ensure positive employee experience. We actively search for quality applicants to make sure our stores have the best staff we can to help our customers. Our company understands the different commission rates and multiple pay structures we use to determine our sales goals. We try to look over and implement changes to our compensation package as we see fit. As we continue to grow, some changes are necessary for continued success in our industry. Our iT and Training Teams work hard to ensure the products our reps use in our stores operates at the highest efficiency level. We thank you again at this time for your review.
Viewing 34 - 36 of 749 Reviews

Glassdoor has 754 Russell Cellular reviews submitted anonymously by Russell Cellular employees. Read employee reviews and ratings on Glassdoor to decide if Russell Cellular is right for you.