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      Russell Cellular

      Engaged Employer

      Russell Cellular reviews

      2.9

      45% would recommend to a friend

      (749 total reviews)

      Jeff Russell

      60% approve of CEO

      41% positive business outlook

      Ratings by category

      3.4

      Diversity & inclusion

      3.0

      Work/Life balance

      2.9

      Culture & values

      2.9

      Career opportunities

      2.8

      Compensation and benefits

      2.7

      Senior management

      Russell Cellular has an employee rating of 2.9 out of 5 stars, based on 749 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Russell Cellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      749 reviews
      1.0
      Jan 16, 2019

      Lies, Deception, & Deceit

      A/r specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are always positions available since this company has a revolving door.

      Cons

      Company constantly talks about being a team, and that they value their employees, and how much everyone matters to the company, when they don't at ALL!!! Everyone is just a number, and upper management doesn't expect anyone to be there longer than 6 months (that is a fact directly from upper management). Pay is only $10/hr and you are expected to do the amount of work that a person making $15/hr+ does. Save your time and bypass this stepping stone that does not value you as a human being, a parent, or anyone that has a life at all.

      avatar
      Russell Cellular Response
      7y
      Thank you for the review. We are sorry to see you did not enjoy your time in our organization. We value all of our employees within the organization and want people to stay with this family as long as they are happy and productive. Your statement about upper management is simply a false statement. If we expected all employees to move on after 6 months we would not be productive nor successful. Starting pay varies across the organization and includes a combination of hourly plus commissions. We work hard to maintain a culture that does value our staff, and their work life balance. We are sorry you did not get this feeling from us. We are sorry you did not enjoy coming to work at our organization. If you have specific examples of things we can do to improve, please reach out to us so we can try and make the employee experience even better for everyone! Thank you again for the review.
      1.0
      May 25, 2018

      Sad what happened to this company

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      You have a job. I enjoy my team. My WSRs are incredible. My district manager is awesome! Plus I've won some phones!

      Cons

      Commission structure doesn't make sense. It's year over year plus 5%. Very few people hit it ever. But RC just doesn't care. The company has became way to intense operationally from intense accountability over trade ins. I mean who cares. To trainings to insane documentation. To tracking your location and every whereabouts with cameras. Yeah the install guy told us they are buying cameras to monitor the employees not the theft, even told us RC asked if we could put a camera on the bathroom. They want us to set up at home appts with a 3rd party vs us taking care of the customer in store. I mean yeah let's teach our customers not to come to our store.. and not use us.. but Every customer every time right? If you lose a insurance or a prepaid or a a month to month sale. The company takes it back with no notice. Then during the busy day trying to get the stuff I mentioned before done and trying to motivate your team and get sales for your self. You are stuck researching invalid chargebacks, and then trying to get them fixed because your comission Dept doesn't really investigate anything. Don't get on their bad side it becomes worse. Want a prepaid act fee waived that 0 of our competitors charge? Call in to have it done the dept handiling it makes it seem as if you just ruined their day.

      avatar
      Russell Cellular Response
      8y
      Thank you for the review! We are very happy to see you enjoy the team and your leadership. Also, it is very cool that you have won some phones while here. We have entire Districts, Regions, and Areas hitting the YOY numbers. In fact, March was the 3rd best month ever in company history for sales. We are putting more cameras in stores as an investment into each store. With more cameras, things can be more secure, we can monitor customers, and traffic patterns better, etc. The comment about the bathroom is 100% inaccurate. The additional benefit of having our customers schedule an appointment at home only adds more value to what we offer. Customers nowadays have more things connected at home than ever before, alarms, thermostats, tvs, fridges, washer and dryers, etc. We need to be able to assist those customers in making sure all of their connections on working when they receive a new device. This appointment is a huge step towards that. The commissions team only pays out on items that the company has been paid on. If you ever see a discrepancy please let them know. In addition, lean on your District Manager to help if need be. Lastly, you have other resources such as the Employee Relations Team whom can help as well. Please reach out to us with any specific examples or suggestions you have that we can incorporate to make sure everyone is having a great employee experience. Thank you again for the review!
      1.0
      Jul 9, 2020

      We’re Nothing But Bricks In The Wall

      Stm - store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      This company does a really good job of marketing crappy positions as something more—a family. Until the company starts losing money then they go broken arrow on you and cut successful veterans to part time hours (without benefits) or outright exit you from the company.

      Cons

      I have been with this company for years and have been a top performer throughout my career. However every single month Im horrified that Im going to lose my job, my house, everything that matters to me to survive just because I have one or two “bad” months. By bad I mean you didnt meet their ridiculous metrics. They treat us like NFL running backs. They just run us into the ground until there’s nothing left to give and then they unceremoniously throw you out like yesterday’s trash. I am currently a manager in this company and I have nowhere else to go because of this virus. So I’m stuck here, everyday, crying myself to sleep at night and praying I can hold this job throughout this pandemic so I dont end up homeless.

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      ReviewsRussell Cellular reviews

      Glassdoor has 754 Russell Cellular reviews submitted anonymously by Russell Cellular employees. Read employee reviews and ratings on Glassdoor to decide if Russell Cellular is right for you.