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      Russell Cellular

      Engaged Employer

      Russell Cellular reviews

      2.9

      45% would recommend to a friend

      (749 total reviews)

      Jeff Russell

      60% approve of CEO

      41% positive business outlook

      Ratings by category

      3.4

      Diversity & inclusion

      3.0

      Work/Life balance

      2.9

      Culture & values

      2.9

      Career opportunities

      2.8

      Compensation and benefits

      2.7

      Senior management

      Russell Cellular has an employee rating of 2.9 out of 5 stars, based on 749 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Russell Cellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      749 reviews
      3.0
      Jun 22, 2019

      Ok if you can sell

      Wireless sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working in air conditioning. Can be laid back depending on what type of coworkers you have.

      Cons

      The constant change of kpi's. If the store doesn't reach their goals your paycheck will be grabage no matter how many phones you sell individually. We have to do our own promoting on our OWN social media profiles or you get a dcf. Forced to use group me when all you wanna do is focus on your sales. I was also forced to bundle prices so the customer would easily agree to extra products or dcf. THE HUM. Hum is trash and we are constantly hounded in passive aggressive emails to sell this product at all cost regardless of the type of customers that come to your store. If a customer gets a device and that falls off the account within months they shadow remove it from the kpi board without telling you. You have to follow you invoices to even figure out what was returned. Also the choice of products you sell have limited bland choices which makes even harder to hit you accessory average. You sell a galaxy s10 and your choices for cases is clear, black, and sparkle.

      avatar
      Russell Cellular Response
      7y
      Hello, thank you for your review. We appreciate your feedback about our company at this time. Our company tries to hire the best possible candidates for our positions that most closely fit what our businesses culture. We are glad to hear you are enjoying whom you work with. As a sales retail company, we have to set sales goals/ expectations for our locations to generate numbers and break our targets. As we understand the KPIs do change yearly, but we look at those KPIs and our compensation packages and try to align them with our team member’s wants and needs. As a VZ Authorized Agent, we sell the products / devices (including HUM) that VZ uses to help maximize our business needs. Our company tries and focuses on the products we feel our customers need and will help them with any of their wireless desires. Our Employee Relations Department is working on ways to improve sales performance discipline to make it more beneficial for the team members and sales leaders. If you have any suggestions on how to improve our pay packages or ways to improve our KPI goals, you can e-mail suggestions@russellcellular.com at any time. You can also discuss with your sales leaders in detail about some of the issues you might be facing. We thank you again at this time for your review.
      1.0
      Oct 31, 2018

      The Commission structure is terrible.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's a full time job.

      Cons

      Their pay is way below industry standards. The company claims to have interegity and prides themselves on customer experience but they are the bottom feeders of the cellular industry. I have no idea how they keep those doors open, people must be desperate for work but anybody worth their salt will leave soon.

      avatar
      Russell Cellular Response
      7y
      Thank you for the review. We appreciate that you enjoyed the full time hours while working with us. Our pay is very competitive within the industry. We do pride our selves on the customer experience and maintain one of the highest Customer Net Promoter Scores within the industry. In regards to how we keep our doors open, in October 2018, just last month, we won Verizon's Partner of the Year Award. This is just one of numerous awards we continue to receive. If you have any ideas on how we can create a better employee experience, we would love to hear them. Thank you for the review!
      2.0
      Aug 10, 2017

      District Sales Manager

      District sales manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Built good relationship with co-workers, and appreciate many individuals in the company, from rep to owner.

      Cons

      Over the last few years the company has changed drastically. It's hard to believe the owners have allowed it to deteriorate as it has. The saying used to be "have fun and make money." Most will tell you that there's not much fun anymore. When HR is contacted about situations (harassment from superior), and nothing appears to be done about it ... something is wrong. When the subject of that situation leaves company, and then the company rehires that individual ... something is wrong. When the subject of that situation has apparently had issues with other employers (a pattern of behavior) ... something is wrong. From what I've observed, from action and verbiage, they also discriminate against age. Please let me be clear, these are my opinions. Some I've experienced, what I've not experienced have been experiences reported to me from those who wouldn't lie to me. They have deducted money for missing deposits, which I can understand ... when they can prove it. But whether they can prove it, or not ... too bad, it can come out of your check. (Just beware.) If it wasn't so serious, it could be funny, how many ways they can take money out of your check. Unbelievable. Oh ... and ... Big Brother is watching. They have cameras in all the stores. They are watching. Personally, I didn't care that they were, I wasn't going to do anything wrong. It's just how it makes everyone feel ... they trust NO ONE. I could go on, but let it suffice ... there are a lot of "Cons," and not many "Pros." At one time, it was a company that had a heart for it's people. In the last couple years, the shifting in upper management has been devastating. Employees have turned into a number. Employees feel it. I believe Jeff & Kym appreciate their employees, but they've handed too much power & authority over to the next level of management, and that level, & the next, are destroying the company. When employees don't feel appreciated, & when they feel like a number, you're not going to get the desired results. It's a sad demise of a once good company.

      avatar
      Russell Cellular Response
      8y
      Thank you for the review! We are sorry you did not enjoy your time at our organization. Communication is they key to a successful relationship and we have many opportunities for communication from leadership, to hq support, to employee surveys, to anonymous reporting, etc. All of this helps ensure everyone is having a great experience! In regards to cameras, those are for customer and employee safety. I am sorry you did not feel that way. Ultimately, thank you for the review as we cannot get better as an organization without feedback!
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      Glassdoor has 754 Russell Cellular reviews submitted anonymously by Russell Cellular employees. Read employee reviews and ratings on Glassdoor to decide if Russell Cellular is right for you.