Russell Cellular reviews

Was never told that I'd be getting punished for not selling 6+ home solutions every month or possibly fired!!! District manager is a complete you know what!! And so is the regional sales manager!! Got passed up as manager after I'd been there for over 3 years and the person that got promoted had only been there for a few months averaging the same exact sales as me! Before they got promoted I was doing everything that was the managers job. Now I'm having to answer all there questions about everything and they are the freaking manager!!! Always having your district manager over your shoulder watching everything you do and making 20+ calls a day is absolutely annoying especially when you have a store full of customers waiting in line to be assisted. Having to call in to solutions center every time you have to process a return or exchange is a major inconvenience!!! Also makes you look like you don't know what you are doing in front of your customers!! This job has taken a toll on my life and my body physically and mentally! I barely have time to do anything I'm constantly worried about meeting my quota on home solutions and constantly stressed out about my job to the point I've had to start taking anxiety medicine!! If I ever get to leave this hell hole I will never come back. It has completely ruined my life, relationships, and health!!! STAY AWAY!!!!

Our store had crippling technical problems for months and as far as I know it still does. Problems like not being able to make calls from the store, a snail crawl slow at best internet connection that often crashed and many others. Those issues were barely addressed by upper management and we were completely forgotten about by IT. Other problems included a very high turn over. Which lead to meeting many great individuals and many not so great. We had 12 employees under the district manager (dsm). Within the first 6 months of opening 7 of the original 12 quit or were fired and 3 replacements also quit or were fired. By the time I left I was the only original wireless sales rep remaining from the original 9 (the 3 store managers were still there). Other reviews have mentioned a lack of pay in comparison to other third party retailers. This lead to us losing several wonderful team members because - hey - who doesn't want more pay for their work. I personally had a problem with making the same amount as coworkers who did far less that me and had less experience. I never missed the monthly goal but if you compared when I started to when I quit the difference in goals is astronomical (but the pay was the same). I never saw results from cold calling while working here. A few coworkers did but not many. Low stock is also a big issue. Most customers would rather go to a Verizon office in town than wait. Russell Cellular corporate needs to give approval (even to store managers!) for everything. Expect to spend a long time on the phone everyday with Verizon. Our Verizon account system is quite limited and if you need to do anything besides activating a new line you may need to call in and wait. We don't have an express line to Verizon. We call the same number as customers and wait like customers. TL;DR Low pay for the field Increased expectations without increased pay Higher management (DSM+) does not seem to value you High turn over Low stock, long wait time for orders Low stock amount of accessories, cases, etc. Corporate does not trust you and it is worn on their sleeve