Our store had crippling technical problems for months and as far as I know it still does. Problems like not being able to make calls from the store, a snail crawl slow at best internet connection that often crashed and many others. Those issues were barely addressed by upper management and we were completely forgotten about by IT. Other problems included a very high turn over. Which lead to meeting many great individuals and many not so great. We had 12 employees under the district manager (dsm). Within the first 6 months of opening 7 of the original 12 quit or were fired and 3 replacements also quit or were fired. By the time I left I was the only original wireless sales rep remaining from the original 9 (the 3 store managers were still there).
Other reviews have mentioned a lack of pay in comparison to other third party retailers. This lead to us losing several wonderful team members because - hey - who doesn't want more pay for their work. I personally had a problem with making the same amount as coworkers who did far less that me and had less experience. I never missed the monthly goal but if you compared when I started to when I quit the difference in goals is astronomical (but the pay was the same). I never saw results from cold calling while working here. A few coworkers did but not many. Low stock is also a big issue. Most customers would rather go to a Verizon office in town than wait. Russell Cellular corporate needs to give approval (even to store managers!) for everything. Expect to spend a long time on the phone everyday with Verizon. Our Verizon account system is quite limited and if you need to do anything besides activating a new line you may need to call in and wait. We don't have an express line to Verizon. We call the same number as customers and wait like customers.
TL;DR
Low pay for the field
Increased expectations without increased pay
Higher management (DSM+) does not seem to value you
High turn over
Low stock, long wait time for orders
Low stock amount of accessories, cases, etc.
Corporate does not trust you and it is worn on their sleeve
