Russell Cellular reviews

2.9

45% would recommend to a friend

(749 total reviews)

Jeff Russell

60% approve of CEO

41% positive business outlook

Russell Cellular has an employee rating of 2.9 out of 5 stars, based on 749 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Russell Cellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

749 reviews
1.0
Aug 22, 2014

Horrible company to work for

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Loved the customers. They were the best part of the whole thing. Building that connection with them made it worth it.

Cons

Upper management is a joke. One of the most unorganized places I've ever had the displeasure of working for in all my years.

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Russell Cellular Response
11y
Dear Current Employee, Thank you for providing your feedback about your experience with Russell Cellular. All employees are encouraged to contact the HR department if they have any concerns that need to be addressed. Russell Cellular values our employees and their experience with the company and wants to provide them with the tools and skills to succeed.
3.0
Aug 8, 2014
Recommend
CEO approval
Business Outlook

Pros

The people and owner seem great. They treat employees very well and seem to do their best to make working there good time. They give many chances and understand they are paying bottom dollar but asking for top dollar performance. You can play music and take breaks whenever you want. You don't have to dress like a car salesman (buy you basically are one). Management is like anywhere else if you do your job then they are great and if you are slacking then they are not.

Cons

The pay is absurdly low and had only got lower the longer I been there. Your pay is almost entirely commission based and the targets get raised or changed every 6 months or so. They do not seen to know what they are doing a lot of the time new expect you to perform like a seasoned sales professional. You have to deal with the Verizon people a lot, to, who will blame your store for everything that is wrong with Verizon. They take zero ownership of anyting. You have to deal with terrible second tier stock that is always behind any launch date and got are selling at higher prices than the corporate store but expected to sell like you are a corporate store. Seriously the expectations go up every year but the stock gets worse. You will spend most of your day cold calling people to. They won't call it cold calling for some reason but they run an old school sales floor straight or of Glengary Glen Ross but with polo shirts instead of suits. Also, if it matters to you, they are very religious and don't mind telling you but you won't find that in their ads. Just so you know ahead of time.

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Russell Cellular Response
11y
Dear Current Manager, Russell Cellular appreciates the feedback you've provided as it will allow us to improve our current practices. We encourage you to reach out to the HR department at our corporate office in a professional manner if you have concerns regarding your employment at Russell Cellular. Russell Cellular wants to offer the BEST employee and customer experience, and it is our goal to offer employees a competitive pay and a chance for growing opportunities with us.
5.0
Aug 2, 2014

Treated like family

Recommend
CEO approval
Business Outlook

Pros

Always respectful, always willing to work with your schedule, and always willing to help

Cons

Some customers can be a pain, can't make everyone happy. Doesn't matter what job you have, if it's dealing with the public there are going to be jerks.

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Russell Cellular Response
11y
Dear Current Employee, Thank you for your review of our company! We truly value and appreciate your honest feedback. We encourage you to reach out to the HR department at our corporate office if you have concerns regarding your employment at Russell Cellular. Russell Cellular wants to offer the BEST employee and customer experience, and it is our goal to offer employees a competitive pay and a chance for growing opportunities with us.
Viewing 721 - 723 of 749 Reviews

Glassdoor has 754 Russell Cellular reviews submitted anonymously by Russell Cellular employees. Read employee reviews and ratings on Glassdoor to decide if Russell Cellular is right for you.