Nobody is on your side. This company boasts about employee experience but fails to deliver the dream it so ignorantly promotes. If you are a store manager or a sales rep, you are not a trusted team member of upper management or corporate headquarters. If any discrepancy in commission is brought to your attention, you will be alerted via email and promptly have it taken out of your paycheck before given a chance to fix anything. Also when I took my vacation time I never had it applied to my check. This happened TWICE. I had a district manager offer me a couple hundred dollars so I could pay rent because my check was short because of this.. Again two separate times over 4 years!! There is absolutely no support from corporate office on resolving any issues. Even if your district sales manager steps in he doesn't have much of a say and maybe just in my case he wasn't very willing to get involved for me.
The sales process is to excessive. You need to have a tool filled out for every sale going over every aspect of the customers life, covering tv solutions, tablets, home phones, mobile devices in the vehicle, cell phones, and family members cellphones. Then upload it to an app to "get others motivated" (big waste of company time). They live by a motto/acronym called JAMES Jump up, Ask questions, Make reccomendations, End with a sale, Set up for success. While this is an ok model go follow, you will get reprimanded for not following this with every sale. Also the prices of the devices at RC are more expensive than at a corporate location, giving the sales rep yet another hurdle to jump, and you are also expected to upswell customers on a 3 pack bundle price. If your normal iPhone costs you $200, well Russell cellular employees will begin to offer you the device at $250 with a accessory pack that "comes with it" and then if you want a case or contacts transferred this will be in addition to your starting price of $250. It's shady sales tactics and really the only opportunity you have to make any money as a rep. Also you are requested to bundle items onto a single sale. You never look out for the customer, you are expected to drop their bill only in the hopes to replace savings with another device or add on. More money in your pockets, to hell with the customers money.
There are no benefits or packages offered to their employees and this is basically a job that gets you through college. I'm deeply sorry if you make this your career and never thought that you deserved better or were worth more than the garbage Jeff Russell and his associates treat there employees like
