Is Ryder System a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Ryder System have rated their employer with 3.2 out of 5 stars in 49 Glassdoor reviews. This is a lower than average score with the overall rating of Ryder System employees being 3.4 out of 5 stars. Search open Customer Service (CSR) Jobs at Ryder System now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Ryder System .

Does Ryder System pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Ryder System with 3.1 out of 5 stars based on 49 anonymously submitted employee reviews. This is 9.2% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Ryder System.

What are the top reviewed jobs at Ryder System?

Rental Management Trainee (102) , Truck Driver (79) , Logistics Manager (66) , Class A Truck Driver (64) , Customer Logistics Manager (50) , Forklift Operator (47) , Material Handler (46) , Diesel Technician (40) , Rental Account Manager (40) , Rental Sales Representative (39) , Customer Logistics Supervisor (38) , Technician (38) , Operations Supervisor (34) , Logistics Coordinator (33) , Business Development Manager (28)

What are the pros of working at Ryder System according to real employee reviews?

"Generally professional and Good Benefits (offering health benefits to non" ((in 223 reviews)); "Mangers on my crew are outstanding and majority of the people I work with are great." ((in 171 reviews)); "Culture is great and flexibility." ((in 49 reviews)); "Coworkers are great and considered as family." ((in 41 reviews)); "Good work environment and people" ((in 39 reviews))

What are the cons of working at Ryder System according to real employee reviews?

"Long hours and sometimes very hard working" ((in 82 reviews)); "Alot of cons no work life balance" ((in 72 reviews)); "Managers are bad they need to do better" ((in 65 reviews)); "Poor upper management." ((in 62 reviews)); "Low salary at the company" ((in 34 reviews))

Ryder System Customer Service (CSR) reviews

3.2

20% would recommend to a friend

(49 total reviews)

John J. Diez

Not enough data to show CEO approval

97% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (49 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Ryder System with 3.2 out of 5 stars, based on 49 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Ryder System is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

49 reviews

2.0

Jan 16, 2025

No Respect

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

You can work all the overtime you want to.

Cons

Bosses wouldn't listen to change. They have their favorites. Training happens only to those they want to train. Changes are not communicated. You are expected just to know. You are treated like a child.

Ryder System Response

1y

We’re really grateful and appreciate you taking the time to share your rating with us. We will make sure it gets escalated to the correct resources.

3.0

Dec 27, 2024

Not the best place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pay is ok and time off is ok. The people are good to work with.

Cons

Management isn’t managing. You are graded with a score card where if you don’t ask 4 questions at the beginning of the call you get an automatic 0. Also if you ask the questions and the customer doesn’t answer with the correct answer or only give you part of the answer you get a zero. But if they say they don’t know it you can continue and not get a zero.

Ryder System Response

1y

We are grateful that you took the time to leave us a review. We are looking into this issue.

5.0

May 16, 2024

It was a great experience

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

You get incentive and benefits

Cons

Long working hours and overnight shifts

Ryder System Response

2y

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

Viewing 7 - 9 of 49 Reviews

Jobs at Ryder System

Customer Service Representative

Customer Service Coordinator

Customer Service Representative

Warehouse Customer Service Coordinator

Customer Service Representative I

Ryder System

Ryder System Customer Service (CSR) reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

No Respect

Not the best place to work

It was a great experience

Jobs at Ryder System

Ryder System reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

Ryder System reviews FAQs

Jobs at Ryder System