SAP Cloud Product Support Associate/Engineer reviews

4.7

99% would recommend to a friend

(76 total reviews)
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Christian Klein

72% approve of CEO

94% positive business outlook

Cloud Product Support Associate/Engineer employees have rated SAP with 4.7 out of 5 stars, based on 76 company reviews on Glassdoor. This indicates that most Cloud Product Support Associate/Engineer professionals have an excellent working experience there. SAP is rated 22% above average by Cloud Product Support Associate/Engineer professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

76 reviews
4.0
May 12, 2019
Recommend
CEO approval
Business Outlook

Pros

SAP has a diverse and multicultural staff which makes fitting in easier than expected.

Cons

Management can be slow to react to new circumstances e.g. addressing staff retention.

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SAP Response
7y
Thank you for your review.
5.0
Apr 16, 2019
Recommend
CEO approval
Business Outlook

Pros

- Company's focus is driven by cloud application technology - Enabling self-learning for all employees - Great benefits and life balancing workplace

Cons

- Many reorgs have happened, and each comes with its own political battle.

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SAP Response
7y
Thank you for taking the time to leave a review.
1.0
Mar 23, 2019

Cloud Support Engineer

Recommend
CEO approval
Business Outlook

Pros

Wonderful work colleagues Flexi hours Work from home scheme (unable to avail of it due to manager) Free food

Cons

Work life balance is horrible despite flexi hours Managers are pushy and micromanage especially in Support level More responsibilities assigned without a clear picture of expectations Unreasonable performance goals Salary does not match the job requirements Bonus and Salary increase is a joke Company slogan "Tell it like it is" is a farce Double Standards

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SAP Response
7y
Thank you for your sharing your feedback with us. We are sorry to learn about your overall experience within SAP. We strive to create a working environment and culture where all employees are treated with the utmost respect and equality. SAP and our HR team take allegations and feedback like you’ve documented here very seriously. We have a number of resources and channels available to employees to have a confidential discussion when experiencing issues. We’d really encourage you to avail of our resources to help address these issues, and try to find a resolution. Details about these resources can be found on our corporate portal, /go/employee-experience. If you have reason to raise a complaint, we’d encourage you to use SAP’s internal channels, where the issue(s) you have raised will be reviewed and addressed thoroughly. We understand that the continuous pace of change and the global operating environment requires adaptability and flexibility. At SAP we strive to ensure that we offer flexible work practices to balance those demands and we have multiple platforms for learning and development across all areas of the business which can be undertaken by all employees in conjunction with the working schedules. We’re committed to living our core values and “How We Run” behaviors including “Telling it like it is”. Using a platform like Glassdoor for employee and candidate feedback enables transparency We take feedback on Glassdoor very seriously and we see it as an opportunity to help us better understand areas that our employees feel we can improve on. Thank you again for sharing your review.
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