SAP Cloud Product Support Associate/Engineer reviews

4.7

99% would recommend to a friend

(76 total reviews)
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Christian Klein

72% approve of CEO

94% positive business outlook

Cloud Product Support Associate/Engineer employees have rated SAP with 4.7 out of 5 stars, based on 76 company reviews on Glassdoor. This indicates that most Cloud Product Support Associate/Engineer professionals have an excellent working experience there. SAP is rated 22% above average by Cloud Product Support Associate/Engineer professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

76 reviews
2.0
Mar 5, 2018
Recommend
CEO approval
Business Outlook

Pros

It's a good place to start after university. It's also a good place for work-life balance. It's easy to socialize. Environment is relaxed. If you're good in office politics you can get away with little work or get into management easily. Managers in general are paid well, they don't have many responsibilities and are not accountable for much.

Cons

It is not a place for talented or hard-working people. They treat people like numbers. Good work will not be properly rewarded by management as they have no idea about SAP software and the customers. They just do HR related tasks. They can be quickly replaced with no impact as they do very little meaningful work. Management changes often and we get all the time emails about reorgs. In reality a manager who has been 'instrumental' is leaving for a better paid job. Managers don't listen to suggestions to improve the services to customers or improve the performance and skills of the employees. They have no incentives to do so. They just want the numbers in their department to grow. When an excellent employee resigns, they don't try to keep him or her. They could offer a pay rise or some benefits to keep the person. But they let the person go and will hire a few clueless low-paid graduates instead... Soon they hire a clueless team lead from somewhere to deal with the cluelessness of the team. Then we need some clueless escalation teams to deal with angry customers. Great! More numbers! More jobs! The company is growing! We'll be soon a thousand employees in Galway...

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SAP Response
8y
We are sorry that your experience at SAP has more cons than pros. That said, we are thankful that you took the time to share your opinion here. We'll forward your feedback in the right direction.
5.0
Jan 14, 2018

Great place to work

Recommend
CEO approval
Business Outlook

Pros

Caring environment - very professional- leading edge technology

Cons

Getting very large and losing its personal touch

1.0
Jul 28, 2015
Recommend
CEO approval
Business Outlook

Pros

Learn a lot supporting multiple SAP products in the cloud. Good networking and training opportunities. If you love to travel this is where you want to be in consulting.

Cons

As of right now SAP is laying off most of their North American (US based) CTC employees in favor of cheaper less experienced Cloud Consultants in India. They can hire 10 employees in India to 1 in North America.

Viewing 73 - 75 of 76 Reviews

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