SAP Cloud Product Support Associate/Engineer reviews

On the job training is terrible - I was thrown into giving support for a product I got no training what so ever on and expected to make calls to customers and look like a fool talking to them about something I have no knowledge on Managers has no care for her employees. Knows about the stress they are under and does nothing about it only to tell us we need to keep improving. Merit increases are terrible. (if you are lucky enough to get one) Above two cons really irk employees because all we hear about is how SAP made 11 or 12 billion profict but they can't afford to pay good salaries or hire additional headcount to allieveate pressure on staff. High turnover of employees due to this. core hours is on the SAP portal as 10 - 3.30 mon - thurs and 10 - 2.30 friday but yet we can't leave before 4pm any day .