SHI International reviews

3.2

50% would recommend to a friend

(2,093 total reviews)
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Thai Lee

62% approve of CEO

47% positive business outlook

SHI International has an employee rating of 3.2 out of 5 stars, based on 2,093 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SHI International employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

2K reviews
1.0
May 18, 2018
Recommend
CEO approval
Business Outlook

Pros

Great people work here which makes the work day and projects exciting and fun. Benefits are decent except for vision care.

Cons

Technical talent is not valued. All technical employees are seen as disposable. The sales people are allowed to treat technical resources like garbage and have mo consequences. There is no reward or acknowledgement for great performance. On top of that technical talent is greatly underpaid.

2.0
Feb 13, 2017
Recommend
CEO approval
Business Outlook

Pros

You start in Territory sales and that's where you should STAY! For a job based on cold calling, this was an awesome gig. I had gotten to a point where I actually enjoyed coming into work and that was due to an awesome management team, great team of co-workers, and sweet perks. I HATED cold calling but the training here is like no other and I began to master it to a point to where I had received Employee of the Month among other incentives. I'm not a talkative person so that was huge for me. Inside Territory: Many ways to earn money. Great relationship building (both internally and externally to the company). Fun atmosphere.

Cons

Inside Named: After you work your tail off for several months within Territory, SHI will trick you into a "promotion" where you work twice as hard and get paid LESS. You build accounts and strong relationships with customers for months and months in Territory, just to have them ripped away from you when you get said "promotion". Not only do you lose money by dropping strong accounts, but you have to be a jerk and call your customers (some of them considered friends) and tell them that they are going to be transferred out of your book. Here's a fun example: Got the "promotion" and immediately had new quotas to hit (the twice as much work part). Right away I hit the ground running and nailed a long phone interview with a close customer describing their entire 2017 initiative and data center refresh. I immediately received a hefty sale from the phone call, but my new incompetent manager forced me to drop the account before the sale went through and give it to someone back in territory. On top of losing cash in my pocket, I had to call the customer up and tell him, "thanks for an hour of your time yesterday and letting me in on your entire environment, here's your new rep...". The dude was furious. He had just got done telling me AND the manager (because she micro managed and listened in on the phone call) that he hated other resellers because they kept switching reps on him. He told me he's not buying from SHI this year. This was 1 case out of many during this "promotion". Went from excelling in Territory to starting from scratch in this "promotion". Last but not least, there are no career opportunities here unless sales is what you're passionate about. You can become a manager and that's the ceiling. Tiny marketing, finance, and other support role teams.

1.0
Jun 16, 2014
Recommend
CEO approval
Business Outlook

Pros

There are a lot of young, fun people here. Also- lots of free food and happy hours, etc. They want you to believe this is a real job with fun perks.

Cons

Hmm, where to begin. If you are someone who desires a job where you can actually use your brain (maybe I should say someone WITH a brain...) I would reconsider taking this job. In fact, not having a brain would probably be helpful here because you are essentially a robot performing the exact same tasks as hundreds of other recent grads. This means cold calling at least 50 companies a day WHO DO NOT WANT TO TALK TO YOU. You are encouraged to find ways to get in contact with the IT directors, honest or not. Did you get a college degree? You are probably better than this. Expect to see a list every day of how many calls and how much talk time everyone in the Inside Account Executive role made the day before. Expect to get in trouble if you do not make these 50 dials every day. That is the most important thing in this job. If that is what you want in a job, good for you. Maybe you could reconcile performing meaningless tasks hour after hour, day after day for good money but the reality is you probably won't see much commission for a year (so many reps have told me) so you will be surviving on close to 30k. Which doesn't stretch far in Austin. If you are desperate for a job and don't mind being a glorified telemarketer then this may be the job for you. I really do not understand why this job requires a college degree. You are also completely expendable. They are hiring 30+ people to fill this role every month. YOU DO NOT MATTER. Save yourself the trouble and get a job somewhere else. Don't believe everything you hear.

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