SHI International reviews

3.2

50% would recommend to a friend

(2,091 total reviews)
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Thai Lee

63% approve of CEO

47% positive business outlook

SHI International has an employee rating of 3.2 out of 5 stars, based on 2,091 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SHI International employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

2K reviews
2.0
Jul 3, 2018
Recommend
CEO approval
Business Outlook

Pros

Free food, vendor contests that give you free money sometimes, friendly coworkers, decent training, middle management kind of cares I guess?

Cons

Where to begin lol? This place is a joke of a business and let me explain why: -IT Infrastructure is garbage. They use software that works like its made in the 2000s. This is a tech company yet they arent using top of the line stuff. The software makes placing orders extremely time consuming, taking away from time making more sales. -No real business plan in place. Your job as a sales person here is to cold call a list of businesses that have been called weekly for the last 3-5 years and pitch them overpriced Dells, HPs, etc. The business model is obviously awful and when they say they are an "8.5 billion dollar company", you know that money cant be coming from cold calling small businesses that dont want anything to do with you... -Favoritism to the max. "Likeable" employees get buying accounts that take no effort to sell to while the employees who arent favorites are getting "accounts" that you cant make money off. -Random team and pay changes for absolutely no reason. Teams get changed and commission structure keeps getting changed every few months for no good business reasons. -Pay is abysmal. $30k isnt worth slaving away to hope to get 40-50k the following year and then maybe another slight bonus the year after that. And there is no way to make good money if your not in sales since the other positions pay even less, which is a joke since a promotion is supposed to increase pay, not decrease. -Metrics are easy to manipulate yet management loves them. I had a coworker who used to pad their meetings and talk time, and when they found out she wasnt fired. The politics here make it too easy for scummy people to get ahead of the people who care about doing a good job. I left working at SHI for half a year since you dont really do a whole lot of working here. You sit around calling people that wont give you business since its a part of working your way up the corporate latter. You get new accounts as time goes on, but none of it has anything to do with how good of a sales person you are or how hard you work. Its all about who your sucking up to and who you become drinking buddies with.

1.0
Aug 18, 2022
Recommend
CEO approval
Business Outlook

Pros

The company had a good business model - low overhead, low prices, sell lots of IT commodities. Enterprise field sales reps traded a base salary for autonomy. It was our business to manage and grow and without a base salary, there also wasn’t much micro managing.

Cons

After having the same commission structure for decades, they decided to make a change and impose a tax on all account execs. You now owed the company 1% of all sales. The CEO is a billionaire, the chairman of the board is a billionaire, yet they decided that account execs (who they didn’t even pay a base salary!) we’re making too much money and they, the billionaires weren’t making enough. They made some management changes that resulted in some of the most arrogant, yet incompetent “leadership” I’ve ever seen. They began treating their employees like trash This company may not fully sink, but it is taking on water. Avoid and thank me later.

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SHI International Response
3y
Thank you for taking the time to provide your feedback. We are disappointed your time here was not positive. We value our employees and have committed to providing them with multiple outlets to submit anonymous feedback. We take the time to read all the suggestions, including areas for improvement and will use them to help make our evolving work environment better for everyone. Because of the feedback we have received we have already taken steps to change and are looking forward to the future for our employees. We have escalated your comments to upper management and wish you the best of luck in your future endeavors. If you would like to continue the conversation offline, please feel free to email us at SHIFeedback@shi.com which is a non-confidential alias.
2.0
Feb 11, 2024

Quick Experience, Low Pay and Poor Morale

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Sense of community amongst entry level employees. Experience- you may or may not be trained well but the company works as a place to get your foot in the door if you are looking to enter a new field. Lower management mostly seems to care about their employees and does their best to promote team building.

Cons

LOW pay across the board- completely non-competitive. You will work 40hrs a week in a 9-5 style corporate professional job and not be paid enough to afford basic living expenses- forget about saving for that nice vacation or retirement. Lack of communication between teams and differing work philosophies between departments creates daily difficulties coordinating to get basic tasks done, and causes issues for larger projects. Probably a complaint not unique to SHI, but upper management genuinely seems to place little to no value in the opinions and experiences of those beneath them. Everything is about the bottom line, any profit from company success is not shared with the lower level workers who made it happen.

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SHI International Response
2y
We appreciate you taking the time to leave a review. Hearing about your unpleasant experience at SHI is disappointing. At SHI, we cherish each and every employee and work tirelessly to ensure that everyone has a positive experience. If you have further remarks, we encourage you to please take this offline at SHIfeedback@shi.com, a non-confidential alias, so we can ensure to escalate your concerns as necessary.
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