SHI International reviews

3.2

50% would recommend to a friend

(2,091 total reviews)
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Thai Lee

63% approve of CEO

47% positive business outlook

SHI International has an employee rating of 3.2 out of 5 stars, based on 2,091 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SHI International employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

2K reviews
1.0
Mar 10, 2023

HORRIBLE

Recommend
CEO approval
Business Outlook

Pros

Used to love this company and the culture. It has done a complete 180 over the past 2 years. No pros anymore.

Cons

Company is trying to go public within the next 2-3 years and in doing so they have completely forgotten to care about their employees. Instead the numbers on the books are now what are most important and they will burn any employee regardless of tenure to make sure those numbers jive with what they want to see. Huge commission reorgs which cut salaries literally in half with 2 weeks notice before going into effect. Currently hybrid WFH schedule but I have no doubt we will be full time in office by 2024 regardless of 99% of employees asking for more remote work. Blanket approach to every decision made. Management continues to bring up that employees complain about lack of transparency but then do nothing to make it better. Worst transparency and communication I have ever seen in a company. They will lie to your face and when you question their decisions and try to talk about how you feel they blow you off and essentially say “too bad” and nothing happens. Received emails from high up management basically claiming we spread rumors and telling us to keep our mouthes shut when it comes to talking about change that the company is imposing that will affect us meanwhile they tell us nothing and preach a need to know basis. Employees who have been with the company for years are leaving in droves and the ones still here will most likely be gone by the end of the year. It’s clear they are now just looking for kids fresh out of college who don’t know any better and will just do exactly what they’re told.

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SHI International Response
3y
Thank you for your feedback. We’re disappointed to hear your experience was not positive. Without knowing your specific team and managers, we are not able to speak to the issues you’ve mentioned, but we value our employees’ opinions and continue to expand the ways we communicate with them and have them communicate with management. I will escalate your concerns to management. If you would like to provide additional comments, please feel free to take this offline at SHIFeedback@shi.com which is a non-confidential alias.
2.0
Jul 13, 2023
Recommend
CEO approval
Business Outlook

Pros

The friends you make and the money you make, if you manage to have a good book of business.

Cons

Let me preface, I make very good money. I like my peers. This is not an emotional disgruntled review. This is honesty that everyone else is also sharing. The positive vague reviews were likely strongly encouraged by those individuals’ leaders. Note how short the positive review are versus the detailed scathing, longer reviews. This many people aren’t making up the exact same detailed feedback. Please do not take this with a grain of salt. The company doesn’t care about their employees at all. It’s not an exaggeration. People can’t afford to pay their rent/mortgage in NJ. Thai is a billionaire yet passes overhead costs to her employees. The company charges their . SHI has mastered the art of “not changing comp plans” by just imposing fee upon fee upon fee. The way Thai charges her employees to make the company money is astounding. They have acknowledged the economy and business is slow but are pushing people out the door under the guise of poor performance. When reality is customers are firing SHI for company issues and leadership isn’t doing anything to help them. Tenured reps are dropping like flies and SHI is losing the top talent they claim to have interest in retaining. Accounting is an actual joke. I don’t know how a company has managed to go so long with such poor accounting practices. Yet sales is expected to hit numbers with accounts that are pulling business due to accounting negligence or can’t place orders due to credit hold. I often how the company gets away with half the things it does. But then again they forced their employees into signing arbitration agreements with ~24 hours notice and no time for legal counsel. Those of us who were nervous to sign but felt pressured now know we signed away our legal rights. We all know that was intentional too. The writing is on the wall, and we should all evacuate sooner than later once we’re comfortable enough financially to do so. Billionaires don’t get to the top without stepping on people in the process. I doubt Thai even knows our names. We’re just a sales key that’s either hitting quota or not. Employees just took to a quarterly meeting with an open chat forum to demand answers to feedback that is consistently ignored. While the approach was unprofessional, the staff is angry. Beat someone enough and they fight back. The company’s response was to reference the code of ethics and conduct and threaten repercussions if violated. What’s it called when someone blames you for their poor treatment of you? Gaslighting. I’m sure the reviews will start flowing on here fast after all of that. Please do not willingly subject yourself to the mistreatment that is inevitable here. Find a job anywhere else.

1.0
Feb 13, 2024

They don’t care about employees

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It’s a job that pays you something.

Cons

I’d like to paint a picture for you. It’s February 13th 2024, there’s a snowstorm in New Jersey. Instead of allowing their employees to work from home, they would rather implement a 2 hour day and if you can’t make it in, you have to use a PTO. They rather micromanage us employees so much, in the office, that instead of us assisting customers and making the company money by placing orders and closing deals, that they rather the employees sit home using PTO instead. I’d like someone in HR to explain why you so badly need to micromanage grown adults. Looking for a new job as I type this. Get your priorities right, and someone in the company should answer for this.

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SHI International Response
2y
Thank you for your feedback. If you would like to provide additional comments, please feel free to take this offline at SHIfeedback@shi.com which is a non-confidential alias.
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Glassdoor has 2,140 SHI International reviews submitted anonymously by SHI International employees. Read employee reviews and ratings on Glassdoor to decide if SHI International is right for you.