I started here two years ago, then my job coach (supervisor) quit after even he had enough of awful
management, and upper management favoring certain people. All the work load was always put on him while other coaches got to mess off and not do their job, taking interviews, doing the time right offs for employees, doing all other stuff that needs done. He literally held the entire contact center together super cool dude he was always there for his team. Especially me. Whether it was work issues, or home issues, he would listen and talk to you. If safelite was not willing to give you a day off if you were at your exceeded limit for absences he would give you an early out if u were sick or had something come up. Because the attendance policy is sickening. I at least twice have lost my voice almost completely but they didnt care, still had me on the phone and if you chose to go home that counts as an absence, so they for some reason being a call center they dont expect their employees to lose their voice after talking back to back for 8+ hours a day so if you lose your voice they dont have any off the phone jobs to do until you get your voice back. Attendance is awful You are technically allowed 9 tardies and absences. However within this its really 6 absences and the other 3 you would be put on a corrective for. Its very easy in one year, to rack these up because it takes forever for each one to fall off. For each absence you have it takes 60 days to fall off and i dont mean 60 days each, i mean if you have an absence in october and one in january, the most recent one will fall off within 60 days. So it can be confusing but basically its 60 days falls off of your most recent absence and tardy. Legitimately took me a year and a half for them to fall off because of that policy. I even a few times had doctors notes saying i shouldnt be working and they could give 2 less about a drs note they still make you work thru it. you can take an absence if you want but like i said it racks up super fast. There are people who lose their voice, pass out, are so tired they fall asleep, and people who legit get sick and throw up in the bathroom to go get back on the phones because of the attendance policy. Getting time off is rare. Good luck. Especially in high load season when there are back to back calls coming in. They will push everyone to pick up extra hours and make you feel forced to and not leave your side till u agree and then not give a bucket if u are sick or need a day off. And if the contact center manager does not like you, which is definitely where favoritism comes in most you will not get a better job title or move up at all. They lie all the time the manager as well as supervisors. The contact center manager in iowa, will choose favorites and go on smoke breaks or let other job coaches do whatever the they want and then leave all the work and get hard on the job coach i had which caused him to leave after being there for a long time. The contact center manager is very rude doesnt care about employees shes always out to get everyone. She will make you feel worthless and out you down and say everything to your face in front of your job coach about how awful you are and ask if you even like your job because she doesnt like you and wants you to leave. Some people who have had a crazy amount of absences past the final written which would be up for termination will secretly clear it from her system to allow certain employees to stay after even like 15-20 absences but then freak out on someone who has 6-7. Do not work here. I started at 12. after training its 12.50 not worth the job at all. The more classes you take to learn more rules and more insurance companies the more you can make. when i first started i felt like the stats they require you to have arent too bad then after two weeks of actually doing it is very hard to keep up with. stats are things like call handle time(how long one phone call lasts), the amount of wiper blades you sell, the amount of time you are working on a claim after the call is ended, the amount of time you are off the phone even if its work related, how many emails you get from people, how many people you schedule with safelite. Its hard bc the insurance companies allow the customer to schedule whoever they want do the work but you have to have so many appointments with safelite or so many emails or wipers sold. in the two years ive been here stats have only gotten to a point where they require them to be higher. depending on the stat, most require 85% or higher now they require 92% if you wanna take the classes to get paid more which is almost impossible because they will find even a tiny single thing in your phone call to make your stats go down. And im sorry but when you switch your wipers from being 8.50 per wiper to almost 30$ per wiper dont expect your reps to sell any wipers. If you dont meet your stats you can be put onto corrective action which is basically a write up and after 3 your terminated. So its core values are people first and caring heart but this company is anything except for that. You will wanna throw your head against a wall if not cry all day because of their policies and how they treat you. One thing lastly i will say. STICK UP FOR YOURSELF. they ask for your opinions on stuff and when you give it they expect it to be only good things no constructive criticism or anything like that, if its anything they dont wanna hear they will threaten to fire you. If you feel like you are in the right for something you need to stand up for yourself. And most times depending on your job coach(luckily mine stood by my side through every single point i made) will back you up. and even if they dont. Dont let the center manager or other supervisors treat you like dirt. I personally am probably the first person they have had that has stuck up for themselves thru everything and will be VERY clear on point and being straightforward. If they “accidentally,” dont add your pto (which is personal time off) or paid time off if your full time to your time stamps for the week, they wont pay you for it till the next week, even though it’s required to be requested through 2 weeks in advance for that reason. Stick up for yourself, let them know you will talk to the ceo or the one under him they wont like that. And will pay you. i stood my ground and let thek know i need a check or a deposit because idc whos fault it was or if it was the systems. You work for the money you are getting. For sure. its a hard job and i just don’t recommend to anyone.
