Is Safelite AutoGlass a good company to work for?

Safelite AutoGlass has an overall rating of 3.1 out of 5, based on over 2,370 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 43% of employees would recommend working at Safelite AutoGlass to a friend and 40% have a positive outlook for the business. The best reviews about Safelite AutoGlass have been left by employees working as Recruiter , Sales Representative and Assistant Manager .

Does Safelite AutoGlass pay their employees well?

According to anonymously submitted Glassdoor reviews, Safelite AutoGlass employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Safelite AutoGlass. This rating has been stable over the past 12 months.

How satisfied are employees working at Safelite AutoGlass?

43% of Safelite AutoGlass employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Safelite AutoGlass 3.0 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Safelite AutoGlass?

Technician (254) , Customer Service Representative (218) , Auto Glass Technician (111) , Customer Service Representative (CSR) (108) , Store Manager (80) , Autoglass Technician (71) , Customer Advocate (48) , Repair Technician (34) , Warehouse Associate (30) , Manager (29) , Master Technician (26) , Assistant Manager (19) , Telephone Sales Representative (18) , Job Coach (17) , Senior Technician (16)

What are the pros of working at Safelite AutoGlass according to real employee reviews?

"Good pay and physically easy" ((in 218 reviews)); "benefits are good and lots of options" ((in 132 reviews)); "The people you work with are great and if you have the work ethic its easy to get promoted" ((in 127 reviews)); "Flexible and good training" ((in 70 reviews)); "Most positions are work from home and hours are flexible around family life." ((in 46 reviews))

What are the cons of working at Safelite AutoGlass according to real employee reviews?

"Management is poor and not supportive" ((in 148 reviews)); "Long hours at times and weather is not always great" ((in 49 reviews)); "Some bad managers." ((in 49 reviews)); "No work/life balance" ((in 41 reviews)); "Senior leadership don’t know what they’re doing." ((in 29 reviews))

What are employees saying about Safelite AutoGlass layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Safelite AutoGlass layoffs and their outlook for job security at Safelite AutoGlass in 2026.

What are the top reviewed Safelite AutoGlass locations?

Columbus , Chandler , Rio Rancho , Phoenix , Dublin , Houston , Charlotte , Albuquerque , Hiawatha , Jacksonville , New York , Tampa , Braselton , Denver , Seattle , Orlando , Salt Lake City , Chicago , Kansas City , Cedar Rapids , Raleigh , San Antonio , Richmond , Plano , Minneapolis , Nashville , Atlanta , Albany , Mesa , Baton Rouge

Safelite AutoGlass reviews

3.1

43% would recommend to a friend

(2,301 total reviews)

Renee Cacchillo

43% approve of CEO

40% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,301 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Safelite AutoGlass has an employee rating of 3.1 out of 5 stars, based on 2,301 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Safelite AutoGlass employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Reviews by job title

2K reviews

5.0

Jun 10, 2019

Safelite AutoGlass is a wonderful place to work!

Dispatcher

Recommend

CEO approval

Business Outlook

Pros

Safelite AutoGlass has provided me with years of stability as far as a full-time job and health benefits. I have been with the company for 15 years. I have gained experience and knowledge that has become useful in my daily life. Having worked in various positions within the company, it has also given me the perspective of our employees who work in the field. There are a number of career opportunities and working here, I have met lifelong friends. You develop bonds with people over time, including with management who regards their employees as equals.

Cons

I think a few of the cons to working at Safelite AutoGlass can be said working anywhere. I don't believe anyone feels that they make enough money for the job they do, and that rings true. Sometimes you are given tasks that are outside of your job description without receiving additional compensation. And like in many work places, the hard workers sometimes end up picking up the slack of those who don't work as hard.

1.0

Sep 6, 2018

Customer Service Representative

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Obtained full-time position immediately, upon hire; received incentive bonuses quarterly and annually; received free coffee, water, hot tea

Cons

Extremely restrictive call-center environment; call center customer service reps treated disrespectfully; virtually NO opportunity for thoughtful, creative, intellectual thinking (i.e. this job is only for people who can stand 'turning off their brains' and just doing what they're told, over and over and over again, all day, everyday, with little to NO opportunity to get away from your computer screen, headset, cubicle, and chair, or away from taking calls literally back-to-back all-day, everyday

4.0

Aug 29, 2017

Good company, good benefits, long hours

Technician/installer

Recommend

CEO approval

Business Outlook

Pros

Good pay, started at $14/hr but in February 2017 they increased starting pay to $16/hr company wide (by company wide I mean every city and state across the US). Benefits were good I paid roughly $50/week for health, dental, and vision insurance. 2 weeks of paid time off. Company van with gas card (could be brand new van or old van depending on what city you're in). Lots of hours so if you're looking for Overtime it's almost a guarantee here

Cons

Management will run you into the ground during busy times, you could work 8 hours one day and 12 the next. On several occasions I ran into problems getting the windshield out (replacing a windshield is not as easy as you might think) and tried to call management only to find out they were already home for the night already and the next closest installer was 45 minutes away. Worked till 8-9 pm on several occasions. Also the surveys that effect your potential weekly bonus do not work in your favor (it's easier to lose the bonus than it is to get it). I believe this is because more people would rather complain than give positive reviews. They talk a lot about the importance of work life balance yet don't care how much overtime you work so long as they are home by 5.

Safelite AutoGlass Response

8y

This is very good feedback; thank you for sharing. Your honest review will help shape the future of Safelite. I encourage you to also share your feedback with your leader and PBP, and use the surveys as a way to share suggestions for improvement.

Viewing 121 - 123 of 2,301 Reviews

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