Safelite AutoGlass reviews

To make more money you need to take more insurance companies. This also means you WILL be busier than a lot of your co-workers. For 50 cents an hour raise you'll become increasingly busy. Expect to be back to back your entire shift( if you take on more insurance companies) at some point though you cant get any busier as you can only talk to one person at a time. Half the job coaches are either new hires or are not trained on the calls you take. So you'll be walking around asking 3 different job coaches to find someone who can help with your call. There is a schedule for job coaches to do floor support( one hour blocks) so you'll need to look at a board to see which job coach you need to get help from for that hour. Keep in mind job coaches come and go as frequently as customer service reps. So you'll see the name of the person to seek help from and have no idea who that is. You learn to just stop asking questions... a few other cons, no assigned seating, no assigned headset, main bathroom has been closed for like a YEAR!

Hard work and success is not appreciated or recognized. Being the best at your job is the last thing you need to worry about. Just doing the bare minimum to keep your job is the same as going above and beyond; be good at playing politics and sucking up to upper management if you want to move up. It's really a shame; I was foolish enough to think this was a company that practiced what it preached "do what's right even when no one's watching ". I'm sad it took me almost 10 years to see the truth.