Is Safelite AutoGlass a good company to work for?

Safelite AutoGlass has an overall rating of 3.1 out of 5, based on over 2,370 reviews left anonymously by employees. This rating has increased by 2% over the last 12 months. 43% of employees would recommend working at Safelite AutoGlass to a friend and 41% have a positive outlook for the business. The best reviews about Safelite AutoGlass have been left by employees working as Recruiter , Sales Representative and Assistant Manager .

Does Safelite AutoGlass pay their employees well?

According to anonymously submitted Glassdoor reviews, Safelite AutoGlass employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Safelite AutoGlass. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Safelite AutoGlass?

43% of Safelite AutoGlass employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Safelite AutoGlass 3.0 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Safelite AutoGlass?

Technician (254) , Customer Service Representative (218) , Auto Glass Technician (111) , Customer Service Representative (CSR) (108) , Store Manager (80) , Autoglass Technician (71) , Customer Advocate (48) , Repair Technician (34) , Warehouse Associate (30) , Manager (29) , Master Technician (26) , Assistant Manager (19) , Telephone Sales Representative (18) , Job Coach (17) , Senior Technician (16)

What are the pros of working at Safelite AutoGlass according to real employee reviews?

"the pay is good and fair" ((in 229 reviews)); "benefits are good and lots of options" ((in 135 reviews)); "The people you work with are great and if you have the work ethic its easy to get promoted" ((in 119 reviews)); "Flexible and good training" ((in 67 reviews)); "I get work from home which is always a plus specially with kids." ((in 43 reviews))

What are the cons of working at Safelite AutoGlass according to real employee reviews?

"Management is poor and not supportive" ((in 147 reviews)); "Long hours at times and weather is not always great" ((in 48 reviews)); "Some bad managers." ((in 45 reviews)); "No work/life balance" ((in 39 reviews)); "Senior leadership don’t know what they’re doing." ((in 27 reviews))

What are employees saying about Safelite AutoGlass layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Safelite AutoGlass layoffs and their outlook for job security at Safelite AutoGlass in 2026.

What are the top reviewed Safelite AutoGlass locations?

Columbus , Chandler , Rio Rancho , Phoenix , Dublin , Houston , Charlotte , Albuquerque , Hiawatha , Jacksonville , New York , Tampa , Braselton , Denver , Seattle , Orlando , Salt Lake City , Chicago , Kansas City , Cedar Rapids , Raleigh , San Antonio , Richmond , Plano , Minneapolis , Nashville , Atlanta , Albany , Mesa , Baton Rouge

Safelite AutoGlass reviews

3.1

43% would recommend to a friend

(2,301 total reviews)

Renee Cacchillo

44% approve of CEO

41% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Safelite AutoGlass has an employee rating of 3.1 out of 5 stars, based on 2,301 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Safelite AutoGlass employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Reviews by job title

2K reviews

1.0

Aug 13, 2021

No Value in Employee Retention

Technician

Recommend

CEO approval

Business Outlook

Pros

Safelite has decent benefits and has the great opportunity of a take home vehicle so you don’t even spend money on gas to go to work.

Cons

A huge part of the compensation package is the bonus plan. The way the company has the bonus plan set up allows great technicians to be disqualified from bonus pay because of situations that are beyond control of the technicians. Being disqualified from bonus pay strips hundreds of dollars per week away from a technician and therefore makes the pay insulting for what the job entails. Also when a dispatcher doesn’t pay attention to job locations sometimes you end up working a 12-14 hour day - spending most of the day in the vehicle driving around to meet with unhappy customers. The HR department is impossible to deal with. If you have to call them you can plan on sitting on hold for almost an hour. When you do talk to someone if they tell you they are going to call you back, know that they are lying to you.

Safelite AutoGlass Response

4y

Thanks for sharing your experience and honest feedback. We’re always looking to improve and are eager to learn more. Let us know how to reach you for additional insight regarding what you have shared.

1.0

Jan 21, 2021

Cool job bogged down by unneeded stressors/The best worst job

Installation technician

Recommend

CEO approval

Business Outlook

Pros

Generally, they try to set you up for success and has hands down been the best company at doing so that I have ever worked for. They provide you with not only a work vehicle, uniforms, and even most of the tools required to perform the job. Training is excellent, they take their time with it and really make sure you know how to do everything before you're on the road by yourself. Generally, the pay is good as well. Dealing with customers can be fun, most just want to chit chat or know more about the installation process.

Cons

This section may need to be taken with a grain of salt but by far my least favorite thing during my employment was the culture. this may of just been an issue with the shops in my area but there was a significant amount of hazing/competitiveness. If someone thought you were bad at your job, they let you know and would generally be unpleasant about it. The question was always "Who is the best?" and this wasn't only a problem with techs, management encouraged it. Numbers were everything, whether it be your daily job count or your customer rating. The pressure from all of that can really weigh down on you. The hours were a bit demanding as well. You were basically expected to work overtime. If you lived more than a couple miles from your shop, you have no work/life balance.

3.0

Dec 7, 2020

Its...okay.

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

You can do what you want between calls, like computer games and youtube. Ability to make more money through classes provided for claims Fun atmosphere, great supporting staff Good job for part time college students, or anyone in school who needs to make some money

Cons

Very stressful because of call volume on peak days. Sometimes people will be sent home early, then a large volume of calls come in

Safelite AutoGlass Response

5y

Our goal is to provide a positive, engaging and inclusive experience. We take our workplace culture and values very seriously and will use your input to make it better.

Viewing 193 - 195 of 2,301 Reviews

Jobs at Safelite AutoGlass

Fulfillment Center Lead | 1st Shift!