Is Safelite AutoGlass a good company to work for?

Safelite AutoGlass has an overall rating of 3.1 out of 5, based on over 2,370 reviews left anonymously by employees. This rating has increased by 2% over the last 12 months. 43% of employees would recommend working at Safelite AutoGlass to a friend and 41% have a positive outlook for the business. The best reviews about Safelite AutoGlass have been left by employees working as Recruiter , Sales Representative and Assistant Manager .

Does Safelite AutoGlass pay their employees well?

According to anonymously submitted Glassdoor reviews, Safelite AutoGlass employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Safelite AutoGlass. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Safelite AutoGlass?

43% of Safelite AutoGlass employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Safelite AutoGlass 3.0 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Safelite AutoGlass?

Technician (254) , Customer Service Representative (218) , Auto Glass Technician (111) , Customer Service Representative (CSR) (108) , Store Manager (80) , Autoglass Technician (71) , Customer Advocate (48) , Repair Technician (34) , Warehouse Associate (30) , Manager (29) , Master Technician (26) , Assistant Manager (19) , Telephone Sales Representative (18) , Job Coach (17) , Senior Technician (16)

What are the pros of working at Safelite AutoGlass according to real employee reviews?

"Good pay and physically easy" ((in 235 reviews)); "benefits are good and lots of options" ((in 131 reviews)); "The people you work with are great and if you have the work ethic its easy to get promoted" ((in 121 reviews)); "Flexible and good training" ((in 67 reviews)); "Most positions are work from home and hours are flexible around family life." ((in 44 reviews))

What are the cons of working at Safelite AutoGlass according to real employee reviews?

"Management is poor and not supportive" ((in 144 reviews)); "Long hours at times and weather is not always great" ((in 46 reviews)); "Some bad managers." ((in 45 reviews)); "No work/life balance" ((in 41 reviews)); "Senior leadership don’t know what they’re doing." ((in 29 reviews))

What are employees saying about Safelite AutoGlass layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Safelite AutoGlass layoffs and their outlook for job security at Safelite AutoGlass in 2026.

What are the top reviewed Safelite AutoGlass locations?

Columbus , Chandler , Rio Rancho , Phoenix , Dublin , Houston , Charlotte , Albuquerque , Hiawatha , Jacksonville , New York , Tampa , Braselton , Denver , Seattle , Orlando , Salt Lake City , Chicago , Kansas City , Cedar Rapids , Raleigh , San Antonio , Richmond , Plano , Minneapolis , Nashville , Atlanta , Albany , Mesa , Baton Rouge

Safelite AutoGlass reviews

3.1

43% would recommend to a friend

(2,301 total reviews)

Renee Cacchillo

44% approve of CEO

41% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,301 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Safelite AutoGlass has an employee rating of 3.1 out of 5 stars, based on 2,301 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Safelite AutoGlass employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Reviews by job title

2K reviews

1.0

Oct 26, 2017

They take advantage of your skills

Auto glass technician

Recommend

CEO approval

Business Outlook

Pros

Learn new things with cars overall theirs no pros about working with Safelite they just take care of themselves as a company

Cons

They cut your hours once it slows down,their payment structure is to their advantage you don't get your bonus and your pay is based on surveys

4.0

Oct 19, 2017

Customer Service Rep.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great company, decent hours, good discounts.

Cons

My only experience is with the call center. So my feedback is limited to that. Heavy call volume with the short breaks is hard. On slammed days I felt as though I had to choose on out of my two twenty minute breaks which one was to scarf food down and which would allow me to use a restroom. I also thing the environment needs to be fixed. Big call centers need to be able to be ready for the noise. It's a beautiful center but I could never get my volume high enough on any console or headset to hear the callers clearly and the callers often could hear the loud background noise and it was frustrating on both sides.

Safelite AutoGlass Response

8y

Thank you for your honest and candid feedback. We are always looking to making improvements that will positively impact our associates and our customers, so your feedback will help shape future decisions on environments and equipment we can utilize for the best experience possible. We are sorry to learn that you are no longer with Safelite and that your career had to take a different direction. You appear to have some strong experience and talents. We will use the examples you provided to ensure our people are aligned with opportunities that best fit their talents and skills.

1.0

Oct 13, 2017

Work for a company that doesn’t care about you, here it is.

Repair technician

Recommend

CEO approval

Business Outlook

Pros

Meeting new people everyday was definitely interesting, other then that there was not any other pro except this one here.

Cons

Everything about this company is terrible, at least where I worked, I would not recommend this place to my worst enemy after working there.

Safelite AutoGlass Response

8y

Thanks for speaking up. The experience you shared doesn’t align with our core values, and for that we apologize. We’re known for being a people-powered organization where people truly matter. In fact, we take our workplace culture and values very seriously. Because your experience is tied to where you were specifically employed, your feedback will help us research the situation and make changes warranted in a timely manner.

Viewing 217 - 219 of 2,301 Reviews

Jobs at Safelite AutoGlass

Fulfillment Center Lead | 1st Shift!