Is Safelite AutoGlass a good company to work for?

Safelite AutoGlass has an overall rating of 3.1 out of 5, based on over 2,372 reviews left anonymously by employees. This rating has increased by 2% over the last 12 months. 43% of employees would recommend working at Safelite AutoGlass to a friend and 41% have a positive outlook for the business. The best reviews about Safelite AutoGlass have been left by employees working as Recruiter , Sales Representative and Assistant Manager .

Does Safelite AutoGlass pay their employees well?

According to anonymously submitted Glassdoor reviews, Safelite AutoGlass employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Safelite AutoGlass. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Safelite AutoGlass?

43% of Safelite AutoGlass employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Safelite AutoGlass 3.0 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Safelite AutoGlass?

Technician (254) , Customer Service Representative (219) , Auto Glass Technician (112) , Customer Service Representative (CSR) (108) , Store Manager (80) , Autoglass Technician (71) , Customer Advocate (48) , Repair Technician (34) , Warehouse Associate (30) , Manager (29) , Master Technician (26) , Assistant Manager (19) , Telephone Sales Representative (18) , Job Coach (17) , Senior Technician (16)

What are the pros of working at Safelite AutoGlass according to real employee reviews?

"Good pay and physically easy" ((in 227 reviews)); "benefits are good and lots of options" ((in 137 reviews)); "The people you work with are great and if you have the work ethic its easy to get promoted" ((in 132 reviews)); "Flexible and good training" ((in 66 reviews)); "Most positions are work from home and hours are flexible around family life." ((in 45 reviews))

What are the cons of working at Safelite AutoGlass according to real employee reviews?

"Management is poor and not supportive" ((in 139 reviews)); "Long hours at times and weather is not always great" ((in 48 reviews)); "No work/life balance" ((in 45 reviews)); "Some bad managers." ((in 45 reviews)); "Senior leadership don’t know what they’re doing." ((in 31 reviews))

What are employees saying about Safelite AutoGlass layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Safelite AutoGlass layoffs and their outlook for job security at Safelite AutoGlass in 2026.

What are the top reviewed Safelite AutoGlass locations?

Columbus , Chandler , Rio Rancho , Phoenix , Dublin , Houston , Charlotte , Albuquerque , Hiawatha , Jacksonville , New York , Tampa , Braselton , Denver , Seattle , Orlando , Salt Lake City , Chicago , Kansas City , Cedar Rapids , Raleigh , San Antonio , Nashville , Richmond , Plano , Minneapolis , Atlanta , Albany , Mesa , Baton Rouge

Safelite AutoGlass reviews

3.1

43% would recommend to a friend

(2,303 total reviews)

Renee Cacchillo

44% approve of CEO

41% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Safelite AutoGlass has an employee rating of 3.1 out of 5 stars, based on 2,303 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Safelite AutoGlass employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Reviews by job title

2K reviews

2.0

Apr 16, 2014

Upper management is horrible

Auto glass tech

Recommend

CEO approval

Business Outlook

Pros

Making PPP is great. All your fellow techs are good people and understand teamwork. Managers are competent and know how to run their stores. The call center's associates and delivery people will help you out if you need anything.

Cons

Upper management is severely disconnected with what it's like to work on cars. They treat anyone who's a lead technician and below like 2nd class citizens. Absolutely does not value current workforce, says everyone is replaceable.

1.0

Feb 14, 2014

Waste of time

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pay is pretty good for call center work Location and building nice to work at Some of the people are nice

Cons

Micromanaged, Nit pick your work, will find anything to keep you from scoring 100 on call monitors. If they don't like you they will lie to get you terminated from your job. Not to be trusted. The so called job coaches have less experience than most employees and sit there and tell you how to do your job. Not a good place for a career.

1.0

Oct 12, 2013

Horrible Place to Work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Short commute time to work,

Cons

Every call taken is recorded and possibly judged by a "job coach" or quality assurance rep. Then each and every word is picked apart, even voice tone. You must repeat everything back to caller, you must be upbeat on every call, you must read the script exactly as written and be conversational at the same time. They pay is low, the stress is high. You cannot be even 1 second late for work or break or get written up.

Viewing 238 - 240 of 2,303 Reviews

Jobs at Safelite AutoGlass

Warehouse Associate II