Saia LTL Freight reviews

3.5

59% would recommend to a friend

(862 total reviews)
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Frederick Holzgrefe

62% approve of CEO

56% positive business outlook

Saia LTL Freight has an employee rating of 3.5 out of 5 stars, based on 862 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Saia LTL Freight employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

862 reviews
1.0
May 15, 2025
Recommend
CEO approval
Business Outlook

Pros

Good pay Not micromanaged All major holidays off

Cons

Company does not truly believe in their core values the push at you constantly Everyone is replaceable Business needs always come first Company is not transparent Be aware you are just a number Benefits are not great They will take perks from the employees to save the company money

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Saia LTL Freight Response
1y
Thank you for 9 years of dedicated service to our team and to our customers! We feel terrible that, in the end, you had a disappointing experience with us, but please know that we take your concerns seriously. Knowing employee sentiment helps us understand where improvements are possible, so thank you for sharing your feedback. We sincerely wish you only the best going forward!
4.0
Mar 26, 2022
Recommend
CEO approval
Business Outlook

Pros

$30+/hr after 6-18 months, depending on experience. OT after 45 hours. Weekends off. 5 days of PTO a year. Set start time M-F, & will let you know the day before if they need you to come in early. Won't force you to do an extra trip if you're too tired at the end of your shift. All automatic fleet.

Cons

Slip seats for city drivers. You have to show up early to your shift in order to find a decent truck before other drivers show up, so you hopefully won't get stuck in an old POS. A good 1/3 of the trucks need to be replaced because they have 600-800K miles on them. The older trucks have the crappy plastic air lines that break easily. Half of the dollies are the old style that have this little piece of plastic that has to fall down in order to block the handle from popping out, so you have to practically fight other drivers over getting the decent newer ones; That way you don't have to worry about dropping your rear pup trailer if you forget to make sure that piece of plastic is in place. Why do we still have these?!?!?! 5 days of Vacation a year, but you don't get 10 days a year until you've been there for EIGHT YEARS, and 15 days a year after SEVENTEEN YEARS. Ridiculous. I have a relative that's a nurse, making about as much as me, but gets 2 weeks vacation every 6 months after just being hired. You can't get a decent shift unless you've been with the company for 20 years. So many of the drivers have stayed around for so long & won't retire. The new Saia Connect website is so frustrating to use. The way it's laid out is inefficient & needs to be redesigned into an actual app. Like, why are the daily use truck pages for linehaul & equipment inspection found after you sign in, click on Saia Connect, go to operations located 3/4 down the page (after waiting for the page to finally load), then scroll 1/3 the way down the next page to get to them? So annoying! Those are two of the most highly used functions on the website, but they're not easily accessible after signing in.

2.0
Jan 10, 2022
Recommend
CEO approval
Business Outlook

Pros

Company Car, Competitive Base Pay, good PTO. I had a great manager.

Cons

Not nearly enough customer service reps which leaves the Account Executive to manage all issues in your customer base. Customers spend hours on hold with customer service and have to wait at LEAST 24 hours to get a response via email. So what happens is that your customers come to you to resolve issues. Service was so terrible that I started almost every conversation with my customers with "I'm sorry"... There are so many issues (damages, lost freight, unprocessed freight, unwarranted reweighs, reclass, and added accessorials etc. that you spend the majority of your day correcting issues/problems instead of being out in front of customers. So overall, if you want to spend time out in the field with your customers and prospecting - plan on working after hours and weekends to get your admin/issues completed. Also, there are too many levels of management.

Viewing 85 - 87 of 862 Reviews

Glassdoor has 878 Saia LTL Freight reviews submitted anonymously by Saia LTL Freight employees. Read employee reviews and ratings on Glassdoor to decide if Saia LTL Freight is right for you.