Is Sallie Mae a good company to work for?

Sallie Mae has an overall rating of 3.9 out of 5, based on over 755 reviews left anonymously by employees. This rating has been stable over the past 12 months. 74% of employees would recommend working at Sallie Mae to a friend and 79% have a positive outlook for the business. The best reviews about Sallie Mae have been left by employees working as Manager , Director and Collector .

Does Sallie Mae pay their employees well?

According to anonymously submitted Glassdoor reviews, Sallie Mae employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Sallie Mae. This rating has been stable over the past 12 months.

How satisfied are employees working at Sallie Mae?

74% of Sallie Mae employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Sallie Mae 3.9 out of 5 for work life balance, 3.8 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Sallie Mae?

Collections Specialist (39) , Customer Service Representative (31) , Director (26) , Collector (21) , Manager (15) , Collector I (12) , Account Manager (7) , Analyst (7) , Intern (7) , Financial Analyst (6) , Project Manager (6) , Associate (5) , Business Analyst (5) , Senior Software Engineer (5) , Systems Analyst (5)

What are the pros of working at Sallie Mae according to real employee reviews?

"Some good benefits are available" ((in 78 reviews)); "The company still holds some great people to work with depending on the area you land in." ((in 69 reviews)); "Good pay and generally good balance" ((in 47 reviews)); "The bonuses are great in my position, and can be quite lucrative, depending on how you do in a month." ((in 28 reviews)); "Work life balance is good with 39 days per quarter in office" ((in 28 reviews))

What are the cons of working at Sallie Mae according to real employee reviews?

"Management is poor at communicating what is expected of their employees or where the company is headed." ((in 45 reviews)); "Always having some clueless managers from outside instead of promoting in." ((in 14 reviews)); "The environment felt cliquey and unprofessional, with favoritism and excessive oversharing during training." ((in 12 reviews)); "Senior leadership in my department manages through intimidation, pitting fellow working employees against each other, and controlling what they communicate to our department head." ((in 11 reviews)); "Upper management is blind to a lot of things that go on." ((in 10 reviews))

What are employees saying about Sallie Mae layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Sallie Mae layoffs and their outlook for job security at Sallie Mae in 2026.

What are the top reviewed Sallie Mae locations?

Newark , Indianapolis , New Castle , Fishers , Reston , Newton , Muncie , Wilmington , Sterling , Killeen , Wilkes-Barre , Lynn Haven , New York , Washington , Wilkes Barre , Salt Lake City , Las Vegas , Boston , Arcade , Whitewater , Chattanooga , Carmel , Panama City , Delaware City , Christiana , Newark , Fisher , Niles , Richmond , Alexandria

Sallie Mae reviews

3.9

74% would recommend to a friend

(687 total reviews)

Jonathan Witter

82% approve of CEO

79% positive business outlook

Ratings by category

4.0

Diversity & inclusion

4.0

Compensation and benefits

3.9

Work/Life balance

3.8

Culture & values

3.8

Career opportunities

3.6

Senior management

Sallie Mae has an employee rating of 3.9 out of 5 stars, based on 687 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sallie Mae employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

687 reviews

1.0

Jul 31, 2023

Do not recommend highly racist ! And they discriminate against minorities!

Collections specialist

Recommend

CEO approval

Business Outlook

Pros

They pay good if you sell your soul for it! Raffles the money is the only good thing here that they have going for them they dock your incentive for every single thing there’s no way to hit the max pay

Cons

Management is very much racist. I’ve been discriminated against 4 different times at Sallie Mae. Currently pending lawsuit beware of companies that are always hiring and firing employees. They do not care about employees no work life balance. No way to talk to the ceo. They are aware of the lack of diversity in the work place yet they still don’t hire African Americans and the ones that they do hire they harass. I experienced retaliation went I went to Human Resources

Sallie Mae Response

2y

We were recently named one of the Best Companies to Work For by US News and World Report. For more information, please read our Environmental, Social, and Governance Report at www.salliemae.com/esg which includes details on our commitment to diversity and inclusion.

4.0

Jul 27, 2023

My Experience

Senior associate, business controls

Recommend

CEO approval

Business Outlook

Pros

-Hybrid work schedule -Depending on the department, great management and leadership -Decent Benefits (Health and Employee Stock Purchase) -Collaborative work environment (again, depends on the department) -Flexibility (Again, depends on the department) -Open door policy with some upper management

Cons

- Some managers/leaders depending on department do have a tendency to be inflexible and not understanding. -Career paths are really not defined -On boarding for transitioning from non-exempt employee to exempt employee is almost non-existent or unstructured. -The more responsibilities you have (depending on the position) the pay doesn't match in some cases. -

Sallie Mae Response

2y

It is not every day that we receive feedback as detailed and thoughtful as yours. Trust us when we say it does not go unnoticed. Your feedback has given us valuable insight into the culture we are trying to create within our company.

4.0

Jul 17, 2023

Experience

Loan advisor

Recommend

CEO approval

Business Outlook

Pros

-a company that is very organized. -policies and procedures are easily accessible. -potential for position advancement after 6 months. -cafeteria, hybrid schedule, exercise room, linked in learning offered, able to change breaks and lunches, pto front loaded and easy to request, etc. -professional development days were voluntary group sessions that allowed different depts to interact. They were really a breath of fresh air (literally, cause you get to get off the phone for an hour or two!) and very interesting.

Cons

-finishing a call but another call coming in (back to back calls all day long) with no time to breathe. -the only way to take a breather was to go unavailable for restroom breaks but those are supposed to be under 3 minutes a day. -no overtime. -many borrowers and cosigners were whether under informed or misinformed after loan was already taken out.

Sallie Mae Response

2y

Thank you for taking the time to write such a thoughtful review! We appreciate hearing about your personal experience and are glad to learn that you enjoy working with your team members and our unique work perks.

Viewing 175 - 177 of 687 Reviews

Jobs at Sallie Mae

Collections Specialist - $20/hr + Monthly Incentive

Principal Specialist, Fraud

Associate, Payment Oversight

New Castle, DE

View job

Specialist, Servicing

New Castle, DE

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Sallie Mae

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Do not recommend highly racist ! And they discriminate against minorities!

My Experience

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