Pros
The number of PTO days was the only pro. However, you had to work unpaid OT before and after time off to keep your head above water.
Cons
Computer systems constantly down but you still get gigged on QA. There is no good security constantly getting emails from spam princes. First reporting is not timely yet CE gets gigged from when claim hits Sedgwick even it was days before you got it. You get claims and diaries on scheduled PTO AND weekends. Top performers get dumped on and pickup slack from the never ending turnover coupled with claim pending inequity. Communication is poor with leaders ignoring emails. No direct access to IT and wait for up to 48 hours for a response. Fax number for mail submission is down frequently. They don’t pay for phone or internet so the company computer phone is a crackling mess. There is NO ZILCH opportunity for advancement to Senior claims everyone has the same title. I would never be a Team Leader at Sedgwick their expectations are ridiculous. I have never felt my experience, training and knowledge was respected. The pay raises are 1-2% at best even if you’re rated consistently exceeding expectations. The pay is lower than a carrier. Some years I got zero but was given a small stipend. No bonuses. 401k match is subpar. Benefits are poor and very expensive. HR aka CR is beyond a joke. There is no email or phone to reach them. You have to fight them for an answer and they keep closing your inquiry. They are owned by a massive investment group but none of that trickles down. I was a purchase as I’d never voluntarily work for a TPA. Do yourself a favor and stick with a carrier