An Operations Support Supervisor is a micro-manager. Gossips about employees with other employees. Shares confidential information about HR meetings/disciplinary actions with other employees. Is threatened by employees with more education and experience and will find ways to "put them in their place." Never admits any mistakes, places blame on others. Does not train employees (relies on a bible of procedures that change constantly.) Denies requests for re-training. Several employees feel bullied and HR does not do anything about this, instead makes these employees feel that they are the problem.
Workload is too heavy, constantly short-staffed, too many responsibilities fall upon the processors and support staff. No real direction or leadership.
Supervisor do not truly delegate, claim they spend 90% of their time doing processor work.
UW Managers only hire men. Do not hire based on education or experience. Usually hires external candidates. Only hire people who suck up. Say they promote positivity in the workplace but all of the direct reports gossip about agents, co-workers and supervisors but because they are underwriters they are treated like gods.
Upper managers clueless about what really goes on in the department. The hardest working employees are ignored, bullied and railroaded. Says they are proud to hire and promote from within the department, but there have only been two of five instances in which this has actually happened.
Underwriters talk about how stupid the agents are and how they can't do anything right. They have said they need to have common sense knocked into them. Management overlooks it because they write all the premium.
The managers claim they encourage an open door policy and that they want us to come to them with concerns, but if they don't agree with the information, you will be targeted and marked as a problem employee.
HR assigned to our department does not respond to requests/concerns; very rude, interrupts often, does not address the issues with management, makes the employees feel like they are "bad employees."
Extremely high turnover rate because good employees are leaving bad managers. Those who stay have it "good" in the department.
