Is Senture a good company to work for as a Call Agent?

Call Agent professionals working at Senture have rated their employer with 2.9 out of 5 stars in 17 Glassdoor reviews. This is a lower than average score with the overall rating of Senture employees being 3.1 out of 5 stars. Search open Call Agent Jobs at Senture now and start preparing for your job interview by browsing frequently asked Call Agent interview questions at Senture .

Does Senture pay Call Agent employees well?

Call Agent professionals rate their compensation and benefits at Senture with 3.3 out of 5 stars based on 17 anonymously submitted employee reviews. This is 3.1% better than the company average rating for salary and benefits. Find out more about Call Agent salaries at Senture.

How happy are Call Agent professionals working at Senture?

27% of Call Agent employees at Senture would recommend their employer to a friend. This rating has decreased by 68% in the past 12 months. Call Agent professionals have also rated Senture with a 3.4 rating for work-life-balance, 3.5 rating for diversity and inclusion, 2.9 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at Senture?

Customer Service Representative (96) , Customer Service Representative (CSR) (60) , Call Center Representative (16) , Customer Service (CSR) (7) , Member Engagement Coordinator (7) , Supervisor (5) , Call Representative (4) , Customer Service Agent (4) , HR- Recruiter (3) , Advisor (2) , BSR (2) , BSR Inbound Call Representative (2) , Care Coordinator (2) , Consumer Guide/Customer Service (2) , Csr1/Floor Support (2)

What are the pros of working at Senture according to real employee reviews?

"pay is good and accurate" ((in 61 reviews)); "Awesome pay, family, friends and work from home" ((in 40 reviews)); "great people and pay and get to work form hom" ((in 14 reviews)); "Friendly supervisors" ((in 8 reviews)); "Great coworkers" ((in 6 reviews))

What are the cons of working at Senture according to real employee reviews?

"Management is awful..." ((in 17 reviews)); "Lastly the benefits are atrocious." ((in 12 reviews)); "If you get on a certain emergency contract, you get thrown to the wolves after 3 days of training." ((in 7 reviews)); "Insurance is expensive" ((in 6 reviews)); "Micromanaging by supervisors not sure how to get time off" ((in 5 reviews))

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Senture Call Agent reviews

Item: Senture
Rating: 5
Author: Current employee - Call Agent

2.9

27% would recommend to a friend

(17 total reviews)

Michelle Paiz

Not enough data to show CEO approval

15% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.4

Work/Life balance

3.3

Compensation and benefits

3.0

Career opportunities

2.9

Culture & values

1.7

Senior management

Call Agent employees have rated Senture with 2.9 out of 5 stars, based on 17 company reviews on Glassdoor. This indicates that most Call Agent professionals have an average working experience there. Senture is rated in line with the average (within 1 standard deviation) by Call Agent professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

17 reviews

1.0

Apr 25, 2021

Worst place to work

Call center representative

Recommend

CEO approval

Business Outlook

Pros

It has pretty Good pay

Cons

Nobody has they’re crap together they’re always switching things and the supervisors don’t ever know anything.

5.0

Aug 18, 2013

Love the people

Call agent

Recommend

CEO approval

Business Outlook

Pros

Real professional .. We worked as a team and being part of the team was real rewarding ......

Cons

Some of the calls the beneficiary was not easy to work with I made the best of the situation and answered the question in a professional manner ..

Viewing 16 - 17 of 17 Reviews

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