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      Senture

      Engaged Employer

      Senture reviews

      3.1

      49% would recommend to a friend

      (329 total reviews)

      Michelle Paiz

      Not enough data to show CEO approval

      40% positive business outlook

      Ratings by category

      3.5

      Diversity & inclusion

      3.3

      Work/Life balance

      3.2

      Compensation and benefits

      3.2

      Career opportunities

      3.0

      Culture & values

      2.8

      Senior management

      Senture has an employee rating of 3.1 out of 5 stars, based on 329 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Senture employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      329 reviews
      5.0
      Jan 30, 2026

      Best-in-Class Contact Center With an Incredible Culture

      Executive vice president, operations
      Recommend
      CEO approval
      Business Outlook

      Pros

      I’ve had a very positive experience working at Senture. The culture here truly stands out — leadership is engaged, employees are valued, and there is a strong focus on recognition and appreciation. Senture consistently performs at a high level as a contact center, and that excellence is reflected in both operations and employee morale. The atmosphere is fun, supportive, and motivating. There are activities and events throughout the year that genuinely make people feel appreciated, including Halloween trunk-or-treats, Thanksgiving turkey giveaways, holiday parties, and other team celebrations. Beyond the workplace, Senture is deeply involved in the community through initiatives like toy drives, back-to-school drives, and partnerships with organizations such as Make-A-Wish. Overall, Senture is a great place to work with a strong culture, meaningful recognition programs, and a genuine commitment to both employees and the community.

      Cons

      Great culture and leadership Strong rewards and recognition programs Top-performing contact center Fun and engaging work environment Year-round employee activities and events Strong community involvement and giving

      avatar
      Senture Response
      5mo
      Thank you so much for taking the time to share your positive experience! We’re thrilled to know our efforts are making a meaningful impact. Your feedback motivates us to continue raising the bar and creating an environment where our teams can thrive.
      1.0
      Dec 1, 2025

      Absolutely horrible

      Call center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home even though you have to clock out to pee

      Cons

      Absolutely horrible. During training there were endless technical issues that we were unpaid for and it took up to weeks for them to be fixed. Once in production it was full of no support or help. In one month I’ve had three different supervisors who have no idea what they’re doing but all they care about it stats. You’ll have a genuine issue and they’ll read and ignore your messages but they’re extremely quick to let you know that your call times are making them look bad. I spend 10 hours a day getting yelled at by Medicare members telling me to practically kill myself and I get no help or support when needed. They make us clock out to use the bathroom and they take time off our punches with no explanation. Senture just took away our right to appeal adjustments made to our times so now we can’t even fight having our hours taken away. Do NOT work here. Every single employee I’ve met has hated this job and has had their mental health decline. We all feel stuck here until something better comes along.

      avatar
      Senture Response
      7mo
      We regret that your experience hasn't been positive. Let's work together to resolve any issues. Please contact us at careers@senture.com so we can assist you.
      3.0
      Sep 25, 2025

      No longer a family business

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay on federal contracts

      Cons

      No job stability, recruiting department is rude and unhelpful, lack of management communication

      avatar
      Senture Response
      7mo
      Thank you for taking the time to share your thoughts. We value all feedback and are always looking for ways to improve. If you have any specific areas of concern or suggestions, please contact us at careers@senture.com.
      Viewing 28 - 30 of 329 Reviews
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      ReviewsSenture reviews

      Glassdoor has 348 Senture reviews submitted anonymously by Senture employees. Read employee reviews and ratings on Glassdoor to decide if Senture is right for you.