Senture Customer Service (CSR) reviews

3.0

49% would recommend to a friend

(156 total reviews)

Michelle Paiz

Not enough data to show CEO approval

25% positive business outlook

Customer Service (CSR) employees have rated Senture with 3.0 out of 5 stars, based on 156 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Senture is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

156 reviews
2.0
Oct 21, 2024
Recommend
CEO approval
Business Outlook

Pros

It pays relatively okay for the area. They’ll hire almost anyone.

Cons

High stress. Benefits not worth the cost. Same job directly from the contracted company pays more with better benefits. Lots of wage theft. Several coworkers did not get paid while working off the clock due to their systems having downtime. They almost always force people to start working before clocking in. Management is a hit or miss as to whether they’ll be there for you or for the company’s profit margin.

2.0
Sep 26, 2024
Recommend
CEO approval
Business Outlook

Pros

Work from home positions and great people that work there

Cons

Management only looks out for themselves and do not take your concerns seriously

1.0
Sep 4, 2024
Recommend
CEO approval
Business Outlook

Pros

great coworkers ,its a work from home job

Cons

Supervisors will rig or adjust call log to make sure favorites are winning appointments, We had to make outbound calls and they will make sure your call list suck! and they will corporate bully you to def every little thing. Supervisors are not working to ensure your success they put more effort into being corporate bullies

avatar
Senture Response
7mo
Thank you for bringing this to our attention. We value your feedback and would like to discuss your concerns further. Please reach out to us at careers@senture.com.
Viewing 34 - 36 of 156 Reviews

Glassdoor has 349 Senture reviews submitted anonymously by Senture employees. Read employee reviews and ratings on Glassdoor to decide if Senture is right for you.