Is Senture a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Senture have rated their employer with 3.0 out of 5 stars in 156 Glassdoor reviews. This is a lower than average score with the overall rating of Senture employees being 3.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Senture now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Senture .

Does Senture pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Senture with 3.1 out of 5 stars based on 156 anonymously submitted employee reviews. This is 3.2% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Senture.

How happy are Customer Service (CSR) professionals working at Senture?

49% of Customer Service (CSR) employees at Senture would recommend their employer to a friend. This rating has decreased by 12% in the past 12 months. Customer Service (CSR) professionals have also rated Senture with a 3.2 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.0 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at Senture?

Customer Service Representative (96) , Customer Service Representative (CSR) (60) , Call Center Representative (16) , Customer Service (CSR) (7) , Member Engagement Coordinator (7) , Supervisor (5) , Call Representative (4) , Customer Service Agent (4) , HR- Recruiter (3) , Advisor (2) , BSR (2) , BSR Inbound Call Representative (2) , Care Coordinator (2) , Consumer Guide/Customer Service (2) , Csr1/Floor Support (2)

What are the pros of working at Senture according to real employee reviews?

"pay is good and accurate" ((in 60 reviews)); "Good pay, work from home" ((in 40 reviews)); "great people and pay and get to work form hom" ((in 15 reviews)); "good benefits" ((in 11 reviews)); "Great coworkers" ((in 8 reviews))

What are the cons of working at Senture according to real employee reviews?

"Management is awful..." ((in 18 reviews)); "If you get on a certain emergency contract, you get thrown to the wolves after 3 days of training." ((in 7 reviews)); "Insurance is expensive" ((in 4 reviews)); "Fun and engaging work environment" ((in 4 reviews)); "Pay is dependent on individual projects and can limit the company's ability to give annual raises." ((in 4 reviews))

Senture Customer Service (CSR) reviews

3.0

49% would recommend to a friend

(156 total reviews)

Michelle Paiz

Not enough data to show CEO approval

25% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (156 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Senture with 3.0 out of 5 stars, based on 156 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Senture is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

156 reviews

2.0

Aug 4, 2024

Senture Contractor

Customer service (csr)

Recommend

CEO approval

Business Outlook

Pros

Remote work. They have some good contracts IF your personal supervisor allows it. No micromanaging

Cons

NO room for growth like they initially said. MGMT is unclear. HR takes nothing seriously.

Senture Response

7mo

We appreciate your honest review. Your insights are valuable to us as we strive to improve. Please reach out to us at careers@senture.com if you have any specific suggestions or concerns.

2.0

Jul 30, 2024

Intense

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good pay and great benefits

Cons

Strict schedule adherence policies that are not flexible

Senture Response

1y

We appreciate your honest review. Your insights are valuable to us as we strive to improve. Please reach out to us at reviews@senture.com if you have any specific suggestions or concerns.

4.0

May 26, 2024

Keeps the ones who want to work

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

If and when a contract ends, they do try their best to place you with another contract within the company.

Cons

As with Contracts, there's not much of a notice when they end.

Senture Response

1y

Thank you for sharing your positive experience! We're committed to creating a great workplace, and your review encourages us to keep striving for excellence.

Viewing 37 - 39 of 156 Reviews

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Senture

Senture Customer Service (CSR) reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Senture Contractor

Intense

Keeps the ones who want to work

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