Is Senture a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Senture have rated their employer with 3.0 out of 5 stars in 156 Glassdoor reviews. This is a lower than average score with the overall rating of Senture employees being 3.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Senture now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Senture .

Does Senture pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Senture with 3.1 out of 5 stars based on 156 anonymously submitted employee reviews. This is 3.2% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Senture.

How happy are Customer Service (CSR) professionals working at Senture?

49% of Customer Service (CSR) employees at Senture would recommend their employer to a friend. This rating has decreased by 12% in the past 12 months. Customer Service (CSR) professionals have also rated Senture with a 3.2 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.0 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at Senture?

Customer Service Representative (96) , Customer Service Representative (CSR) (60) , Call Center Representative (16) , Customer Service (CSR) (7) , Member Engagement Coordinator (7) , Supervisor (5) , Call Representative (4) , Customer Service Agent (4) , HR- Recruiter (3) , Advisor (2) , BSR (2) , BSR Inbound Call Representative (2) , Care Coordinator (2) , Consumer Guide/Customer Service (2) , Csr1/Floor Support (2)

What are the pros of working at Senture according to real employee reviews?

"pay is good and accurate" ((in 59 reviews)); "Good pay sometimes, work from home" ((in 42 reviews)); "great people and pay and get to work form hom" ((in 16 reviews)); "Benefits were great!" ((in 12 reviews)); "Friendly supervisors" ((in 8 reviews))

What are the cons of working at Senture according to real employee reviews?

"Management is awful..." ((in 16 reviews)); "If you get on a certain emergency contract, you get thrown to the wolves after 3 days of training." ((in 7 reviews)); "Micromanaging by supervisors not sure how to get time off" ((in 5 reviews)); "definitely have favorites" ((in 5 reviews)); "Insurance is expensive" ((in 4 reviews))

Senture Customer Service (CSR) reviews

3.0

49% would recommend to a friend

(156 total reviews)

Michelle Paiz

Not enough data to show CEO approval

25% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Senture with 3.0 out of 5 stars, based on 156 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Senture is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

156 reviews

2.0

Mar 28, 2024

Meh

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Remote work, so you get to be home with your family

Cons

Time off was weird and you didn’t get paid for most federal holidays they’d force you to be off for

5.0

Mar 28, 2024

Ehh

Customer service (csr)

Recommend

CEO approval

Business Outlook

Pros

Wfj, management cool, depends on contract

Cons

Contract work, pay not great,

Senture Response

2y

Thank you for your feedback. We appreciate your response. We will be certain to share your feedback with the appropriate group.

3.0

Mar 14, 2024

Good Pay Bad Customers

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

The pay is good for an entry level position in the company. The team I worked with and the supervisor I was under were great!

Cons

Short training periods, The customers/callers that we dealt with were horrible. We would have to deal with bad attitudes daily and constantly throughout the day. There were some great customers who were appreciative of the assistance provided but there were too many bad ones.

Senture Response

2y

Thank you for sharing your feedback. We appreciate you taking the time to leave a review, and we will ensure that your feedback is passed along to the relevant team.

Viewing 46 - 48 of 156 Reviews

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Senture Customer Service (CSR) reviews

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