Is Senture a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Senture have rated their employer with 3.0 out of 5 stars in 156 Glassdoor reviews. This is a lower than average score with the overall rating of Senture employees being 3.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Senture now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Senture .

Does Senture pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Senture with 3.1 out of 5 stars based on 156 anonymously submitted employee reviews. This is 3.2% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Senture.

How happy are Customer Service (CSR) professionals working at Senture?

49% of Customer Service (CSR) employees at Senture would recommend their employer to a friend. This rating has decreased by 12% in the past 12 months. Customer Service (CSR) professionals have also rated Senture with a 3.2 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.0 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at Senture?

Customer Service Representative (96) , Customer Service Representative (CSR) (60) , Call Center Representative (16) , Customer Service (CSR) (7) , Member Engagement Coordinator (7) , Supervisor (5) , Call Representative (4) , Customer Service Agent (4) , HR- Recruiter (3) , Advisor (2) , BSR (2) , BSR Inbound Call Representative (2) , Care Coordinator (2) , Consumer Guide/Customer Service (2) , Csr1/Floor Support (2)

What are the pros of working at Senture according to real employee reviews?

"pay is good and accurate" ((in 61 reviews)); "Work from home is nice" ((in 38 reviews)); "great people and pay and get to work form hom" ((in 14 reviews)); "Friendly supervisors" ((in 8 reviews)); "Great coworkers" ((in 7 reviews))

What are the cons of working at Senture according to real employee reviews?

"Management is awful..." ((in 16 reviews)); "Lastly the benefits are atrocious." ((in 12 reviews)); "If you get on a certain emergency contract, you get thrown to the wolves after 3 days of training." ((in 7 reviews)); "Micromanaging by supervisors not sure how to get time off" ((in 5 reviews)); "definitely have favorites" ((in 4 reviews))

Skip to content Skip to footer

Notifications

Senture

Senture Customer Service (CSR) reviews

3.0

49% would recommend to a friend

(156 total reviews)

Michelle Paiz

Not enough data to show CEO approval

25% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.2

Work/Life balance

3.1

Compensation and benefits

3.0

Culture & values

2.8

Career opportunities

2.5

Senior management

Customer Service (CSR) employees have rated Senture with 3.0 out of 5 stars, based on 156 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Senture is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

156 reviews

5.0

Feb 14, 2023

J

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work at home is good

Cons

Phone calls are busy sometimes

Senture Response

Thank you for the review!

3.0

Feb 13, 2023

CSR : Constant Stress /Run Over

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

work from home good pay friendly coworkers

Cons

STRESSFULL. calls non stop all day everyday. repetitive. same stuff every single day

Senture Response

Thank you for your feedback. We care deeply for our employees. We will provide your feedback to the team. We appreciate you being a part of the Senture team.

2.0

Jan 20, 2023

its ok

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

some contracts allow you to get weekly pay. management is usually helpful

Cons

no work life balance. to much required for such small pay

Senture Response

Hello! We appreciate you taking the time leave a review.

Viewing 73 - 75 of 156 Reviews

Top companies for "Compensation and Benefits" near you

AT&T

3.8★Compensation & Benefits

Verizon

4.1★Compensation & Benefits

T-Mobile

3.9★Compensation & Benefits

Comcast

3.8★Compensation & Benefits

Jobs at Senture

Customer Service Agent

Remote

View job

BURMESE Bilingual - Healthcare Customer Service Agent

Healthcare Member Advocate

Remote

View job

Transportation Customer Service Agent - Clearance Required

London, KY

View job

Customer Service Agent - Clearance Required

Senture reviews FAQs

Senture reviews Senture Customer Service (CSR) reviews

Senture

Senture Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

J

CSR : Constant Stress /Run Over

its ok

Top companies for "Compensation and Benefits" near you

Jobs at Senture

Senture reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Senture reviews FAQs

Jobs at Senture