Is Senture a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Senture have rated their employer with 3.0 out of 5 stars in 155 Glassdoor reviews. This is a lower than average score with the overall rating of Senture employees being 3.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Senture now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Senture .

Does Senture pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Senture with 3.1 out of 5 stars based on 155 anonymously submitted employee reviews. This is 3.2% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Senture.

How happy are Customer Service (CSR) professionals working at Senture?

49% of Customer Service (CSR) employees at Senture would recommend their employer to a friend. This rating has decreased by 12% in the past 12 months. Customer Service (CSR) professionals have also rated Senture with a 3.2 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.0 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at Senture?

Customer Service Representative (95) , Customer Service Representative (CSR) (60) , Call Center Representative (16) , Customer Service (CSR) (7) , Member Engagement Coordinator (7) , Supervisor (5) , Call Representative (4) , Customer Service Agent (4) , HR- Recruiter (3) , Advisor (2) , BSR (2) , BSR Inbound Call Representative (2) , Care Coordinator (2) , Consumer Guide/Customer Service (2) , Csr1/Floor Support (2)

What are the pros of working at Senture according to real employee reviews?

"pay is good and accurate" ((in 60 reviews)); "Good pay sometimes, work from home" ((in 38 reviews)); "great people and pay and get to work form hom" ((in 14 reviews)); "Great coworkers" ((in 8 reviews)); "Friendly supervisors" ((in 8 reviews))

What are the cons of working at Senture according to real employee reviews?

"Management is awful..." ((in 16 reviews)); "Lastly the benefits are atrocious." ((in 12 reviews)); "If you get on a certain emergency contract, you get thrown to the wolves after 3 days of training." ((in 6 reviews)); "Micromanaging by supervisors not sure how to get time off" ((in 5 reviews)); "definitely have favorites" ((in 5 reviews))

Senture Customer Service (CSR) reviews

3.0

49% would recommend to a friend

(155 total reviews)

Michelle Paiz

Not enough data to show CEO approval

25% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (155 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Senture with 3.0 out of 5 stars, based on 155 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Senture is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

155 reviews

3.0

Nov 24, 2025

It's not the worst, but far from the best.

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Steady work. Not a lot of micromanaging

Cons

NO room for growth, no matter what they tell you. If you move to a supervisor position (only chance to get a raise) it's only $1-$3.

Senture Response

7mo

Thank you for taking the time to share your thoughts. We value all feedback and are always looking for ways to improve. If you have any specific areas of concern or suggestions, please contact us at careers@senture.com.

4.0

Nov 3, 2025

Decent work place

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good pay Free ice cream

Cons

No room for growth they definitely have favorites

Senture Response

7mo

Your positive review means a lot to us! We're glad to have you on board and look forward to achieving great things together.

3.0

Sep 25, 2025

No longer a family business

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good pay on federal contracts

Cons

No job stability, recruiting department is rude and unhelpful, lack of management communication

Senture Response

7mo

Thank you for taking the time to share your thoughts. We value all feedback and are always looking for ways to improve. If you have any specific areas of concern or suggestions, please contact us at careers@senture.com.

Viewing 7 - 9 of 155 Reviews

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Senture Customer Service (CSR) reviews

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Reviews by job title

It's not the worst, but far from the best.

Decent work place

No longer a family business

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