Is Senture a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Senture have rated their employer with 3.0 out of 5 stars in 155 Glassdoor reviews. This is a lower than average score with the overall rating of Senture employees being 3.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Senture now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Senture .

Does Senture pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Senture with 3.1 out of 5 stars based on 155 anonymously submitted employee reviews. This is 3.2% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Senture.

How happy are Customer Service (CSR) professionals working at Senture?

49% of Customer Service (CSR) employees at Senture would recommend their employer to a friend. This rating has decreased by 12% in the past 12 months. Customer Service (CSR) professionals have also rated Senture with a 3.2 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.0 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at Senture?

Customer Service Representative (95) , Customer Service Representative (CSR) (60) , Call Center Representative (16) , Customer Service (CSR) (7) , Member Engagement Coordinator (7) , Supervisor (5) , Call Representative (4) , Customer Service Agent (4) , HR- Recruiter (3) , Advisor (2) , BSR (2) , BSR Inbound Call Representative (2) , Care Coordinator (2) , Consumer Guide/Customer Service (2) , Csr1/Floor Support (2)

What are the pros of working at Senture according to real employee reviews?

"pay is good and accurate" ((in 60 reviews)); "Good pay, work from home" ((in 40 reviews)); "great people and pay and get to work form hom" ((in 15 reviews)); "good benefits" ((in 11 reviews)); "Great coworkers" ((in 8 reviews))

What are the cons of working at Senture according to real employee reviews?

"Management is awful..." ((in 18 reviews)); "If you get on a certain emergency contract, you get thrown to the wolves after 3 days of training." ((in 7 reviews)); "Insurance is expensive" ((in 4 reviews)); "Fun and engaging work environment" ((in 4 reviews)); "Pay is dependent on individual projects and can limit the company's ability to give annual raises." ((in 4 reviews))

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Senture

Senture Customer Service (CSR) reviews

3.0

49% would recommend to a friend

(155 total reviews)

Michelle Paiz

Not enough data to show CEO approval

25% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.2

Work/Life balance

3.1

Compensation and benefits

3.0

Culture & values

2.8

Career opportunities

2.5

Senior management

Customer Service (CSR) employees have rated Senture with 3.0 out of 5 stars, based on 155 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Senture is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

155 reviews

3.0

Sep 15, 2025

Great job until they lay you off with no backup job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

work from home pto each month benefits

Cons

lay you off from one assignment and leave you unemployed without any new assignment

Senture Response

7mo

Thank you for sharing your thoughts. We value your feedback and are always looking to improve. If there are specific areas you think we can work on, please contact us at careers@senture.com.

3.0

Aug 15, 2025

Decent

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Easy to move up Okay company

Cons

does not follow their on policies well micromanaging

Senture Response

7mo

Thank you for your review. We value all feedback and are committed to making improvements based on employee experiences. If you have any specific insights or suggestions, please reach out to us at careers@senture.com.

4.0

Aug 8, 2025

Great pay, Bad Time off policy

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great pay considering you work remote and are just making calls

Cons

Not flexible with schedules horrible holidays, PTO policy. No sick PTO if you call in sick they force you to use Vacation time PTO. Holidays like Christmas only get Christmas day off and if you don't request time off with 6 months in advance or more you won't get days off because they limit time off requests daily.

Senture Response

7mo

Thank you for your feedback. We're always looking for ways to enhance our workplace and would love to hear more about how we can support you better. Please contact us at careers@senture.com.

Viewing 10 - 12 of 155 Reviews

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Senture Customer Service (CSR) reviews

Ratings by category

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Reviews by job title

Great job until they lay you off with no backup job

Decent

Great pay, Bad Time off policy

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