Service Express reviews

3.4

57% would recommend to a friend

(81 total reviews)
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Ron Alvesteffer

67% approve of CEO

26% positive business outlook

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81 reviews

Reviews about "Compensation"

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5.0
Sep 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Culture, pay, training, fun environment. I think this is a great company to start a sales career in. There is pressure to succeed, but not a cut throat environment if you’re struggling. Put in the effort to grow and learn, management cares a lot about their employees and wants to help as much as possible. Occasional team and department outings which keeps things fun. The current training process is amazing and I haven’t seen any new hires struggle out of the gate with the trainings they provide. 10/10 from my perspective on that front. Making commission is why I say the pay is a pro. Your effort and input will directly impact how much money you can make. If you work hard, you can make an honest pay. If you have a bad month, your salary will keep you afloat. You don’t fully depend on commission for this job to support you financially like other commission based positions.

Cons

Industry, sales in general, amount of growth opportunities. IT industry is oversaturated which makes conducting sales a bit difficult. Sales is also not an “easy” job. If you’re able to overcome the mental stress of hitting quota and growing pipeline, this is not a con. Growth opportunities is something the company talks about a lot in recruiting and onboarding. There used to be a lot of growth opportunities, but that has slimmed down in light of recent changes. This is a “con” that the company is working on correcting, but has not gone live or presented solutions on as of me writing this. I would not let this discourage anyone interested in looking at this company or department as it’s only a current issue. I wholeheartedly believe this is something they have plans to improve.

1.0
Aug 26, 2025

A Distressed Company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The core values, vision, and cultural foundation had the potential to make this an incredible place to work. But we’ve long since outgrown the executive team, and the culture has shifted into one where underperformers at the top are leading a company in distress.

Cons

I’ve been at Service Express long enough to know how good it once was. The culture was strong, leadership was visible, and people were proud to work here. That version of the company is long gone. Everything has been eroding, but things changed quickly when the CMO left. He was the last executive who somewhat lived out the values. He walked the floor, knew your name, challenged you, backed you, and built people up. After he left, his entire leadership team followed. What’s left at Service Express, particularly at the executive level, are people who either peaked years ago or were never qualified. They’re collecting big salaries while the company makes its way to a distressed sale to its largest competitor. And sitting above all of it is the CEO. He talks a lot about performance and accountability, but doesn’t apply it to himself or his inner circle. His decisions shift based on emotion. One day you’re chasing a big vision, the next day you’re putting out fires he started. He lays people off and after they've gone he calls them underperforms and C-Players on his all-hands calls (there are recordings of this). It’s fear-based leadership, designed to intimidate and give a small man a larger ego.

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