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      ServiceTitan

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      ServiceTitan reviews

      3.4

      49% would recommend to a friend

      (841 total reviews)
      avatar

      Ara Mahdessian

      70% approve of CEO

      56% positive business outlook

      Ratings by demographic groups

      ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 841 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      841 reviews
      2.0
      Jul 14, 2020

      Don’t

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice office, great benefits, the company seems to show they care. The CEOS are wonderful.

      Cons

      Horrible sales leadership. Very toxic culture in the sales team. Managers will never put themselves in your shoes but will criticize you on everything. They give “hot leads” to people they like,promote the ones they like and its very obvious. Barely any training! Probably the worst sales experience I have had. Beware! Ridiculous KPI’s that are barely attainable and they will turn on you if you don’t hit them.

      4.0
      Jul 9, 2020

      Good

      Customer support advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good training, culture and leadership.

      Cons

      Large hiring spurs can make you feel unimportant

      2.0
      Jul 5, 2020

      Tough Place to Work

      Project manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great perks, nice office, and a good product. You learn a ton and you're never bored. People tend to be very friendly. There's tons of great extracurricular activities and clubs to participate in. Despite what other reviews say, it's a very diverse and welcoming work environment.

      Cons

      Stress can be off-the-charts at times. Many of the young managers here aren't good at people-managing. Very challenging environment to navigate: both politically and for work life balance. Lots of willing and unwilling turnover. Certain teams / people hold too much sway, making cross-functional relationships difficult to build and maintain. Benefits are great, but the pay is low for the hours you put in (60-70 hour weeks + weekends are normal). Not the best place to start a career, nor is it the best place to build your career.

      Viewing 697 - 699 of 841 Reviews
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      ReviewsServiceTitan reviews

      Glassdoor has 858 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.