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      ServiceTitan

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      ServiceTitan reviews

      3.4

      49% would recommend to a friend

      (842 total reviews)
      avatar

      Ara Mahdessian

      70% approve of CEO

      56% positive business outlook

      Ratings by demographic groups

      ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 842 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      842 reviews
      2.0
      Jan 9, 2023

      Not for me

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      In the midst of all the bad, the company is punctuated with smart and dedicated individuals. There are some amazing managers and ICs. The software is also fun to learn if you have the time.

      Cons

      With that being said, ST also has some terrible managers/directors. People who say that they care but do not take feedback well. Directors will ask for opinions over and over again but still, act like all of the information is brand new to them. Industry hires are given leadership roles without the leadership skills, or understanding of the inner workings of ST. There is a lot to learn, work hours are long and the compensation is not competitive.

      1.0
      Dec 13, 2022

      Not a good time

      Sales development representative (sdr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Best in class product. The software can transform a small mom-and-pop shop in to a professional well-organized machine. ServiceTitan advertises contractors can "work on the business instead of in the business". Flex PTO Work from Home Co-workers were mostly nice Good tech stack: Salesforce/ Salesloft, Gong

      Cons

      Middle management is in place to micro-manage employees. As others have also mentioned in their reviews, the mantra is: What have you done for me lately? If you hit quota, management will mostly leave you alone. If you are not hitting quota you will be constantly harassed about increasing dials and talk time. The leads are garbage, and reps are expected to call the same shops every week even if the shop told you they are not interested and to stop calling.

      2.0
      Oct 4, 2022

      Everything was great, until it wasn't.

      Senior sales development representative (sdr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Competitive pay Benefits Employee culture

      Cons

      Constantly changing business model Zero empathy from management Tunnel vision approach to goals where the end game doesn't matter, it's month by month Complete lack of understanding of the industries and seasonality Every month making it increasingly more impossible to make $ Constant addition of more trackers and excel docs to keep updated while still managing a full day of work VERY difficult advancement opportunities (you'll spend 1.5-2 years waiting to be an AE) Awful training, literally zero continued training on the industries or technical terms

      Viewing 94 - 96 of 842 Reviews
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      ReviewsServiceTitan reviews

      Glassdoor has 859 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.