ServiceTitan reviews

They don't trust you at all. If you walk away from your desk for more than 5 minutes, you are to report this immediately or they'll suspect you're not doing your job. They've got monitoring software on all computers, so they're logging key strokes, watching your screen, everything. I understand the necessity of security, but the monitoring of your screen all day is 100% weird and invasive on your job. There's no need for that unless you are constantly in suspicion of your employees. They are trying to catch you doing something "bad", which could be not moving your mouse for 15 minutes (Hi I need bathroom breaks). I have worked for a few companies that require high security, and 0% of them have been monitoring my every move. You're just treated like a kindergartner in their first Zoom class. If you don't look 100% engaged at all times, they'll call you out (even if you ARE paying attention!). I do my job honestly and work hard, but the invasion of privacy and lack of any faith in employees has me looking around.

There is too much work for an IM. We are expected to know so much that even an IM trainer may not even know. We have to manage literally everything so it's not fair we are expected to be content experts with such a vast software. That expectation isn't even put on our trainers. We don't get paid enough for the many hats we wear. It's not unheard of to be starting your work day earlier and ending it late due to the amount of work we have to put into implementation.