ShipMonk reviews

2.9

43% would recommend to a friend

(301 total reviews)
avatar

Kevin Sides

51% approve of CEO

41% positive business outlook

ShipMonk has an employee rating of 2.9 out of 5 stars, based on 301 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ShipMonk employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

301 reviews
2.0
Jun 18, 2025
Recommend
CEO approval
Business Outlook

Pros

1. Strong team culture that had been built over the years 2. Fast-moving environment with exposure to complex logistics operations 3. Some incredibly talented and supportive peers who made the work rewarding

Cons

1. The leadership shift in the past year severely disrupted team dynamics 2. Several experienced members were let go, leaving others fearing they could be next. While I left, it felt heavy and somewhat forced 3. Under the new leader, communication is cold, reactive, and lacking empathy. It's a pain to voice out, and recognition is rare unless you are within his small preferred group 4. Workload has ballooned, with priorities constantly shifting and little to no clarity on direction 5. Daily and monthly reporting and unrealistic demands have turned the team into an execution arm rather than a strategic function 6. The culture has eroded. People speak less, trust less, and worry more about missteps than doing great work 7. The team has evolved into something unrecognizable where roles have drifted so far from original scope that many feel unfit for what they were hired to do 8. Contributions are overlooked, while credit is funneled upward 9. Psychological safety has been replaced with fear of being next one out the door

1.0
May 21, 2025
Recommend
CEO approval
Business Outlook

Pros

A "hip" office (which feels like a ghost town because there are so few employees here)

Cons

Imagine a corporate world where each department is painfully understaffed, creative solutions to problems are shot down immediately, and where everyone seems lethargic and downright miserable - that is ShipMonk’s corporate headquarters, in a nutshell. This place is like nothing I’ve ever experienced (not in a good way). They say that they like to keep the team “lean and mean” and what they really mean is that you’ll be doing the job of several different people for a lower salary. They claim to be a company that is profitable and “doing well,” yet they do frequent layoffs for the very slim amount of staff that does exist. They are always looking for ways to cut headcount. They are always trying to split hairs to save a dollar. Seeing how cheap this company is and how resistant they are to making salaries competitive is actually quite unbelievable to witness. The president is completely out of touch with reality and regularly makes emotional decisions that lose the company money. This individual also bad-mouths everyone else at the company. He even bad-mouths employees who have top notch marks for performance. Make it make sense. I wonder if the board knows how nonsensical the decision making is and how much this has poisoned the business. I had low expectations joining this company based on a depressing interview process (one of my interviewers actually tried to sell me against working here multiple times - total red flag), but I truly could not have imagined the level of dysfunction that this company attempts to operate with. I would only work here if you desperately need a paycheck, but it’s truly impossible to feel any sense of peace in this tangled web of the president’s delusional and baffling emotional decisions which change daily. Avoid at all costs.

Viewing 28 - 30 of 301 Reviews

Glassdoor has 319 ShipMonk reviews submitted anonymously by ShipMonk employees. Read employee reviews and ratings on Glassdoor to decide if ShipMonk is right for you.