I want to start off by saying I have worked some bad jobs: Fast food, a variety of service industry jobs, retail, office administration, etc. I would like to think I'm someone that has thick skin and works hard. However, this job as a Communications Specialist (X-team) at Shipt was thus far the worst job I have ever worked. If you are thinking of applying, please read and take your time thinking it over.
-Leadership Instills False Hope: From the first interview, you will be wooed by the benefits, free snacks and booze, and the young/tech-y fun environment. You will be told that it is so easy to move up in the company, but that is not true. If I could go back in time, I would trade all the "perks" to not have worked this job at all.
-Absurd, Belittling, and Offensive Attendance Policy: The other reviews are true: There is an extremely strict (and insane) attendance policy. If you are A FEW SECONDS late to clock in, you receive a point. You're in a car wreck on the way to work? Attendance point. You can't make it to work because you are ill and in the hospital? Attendance point. There is no care or consideration for you as a person or your time. You are part of their customer service machine.
-The Job Itself is Absolutely Horrible: The majority of your day involves being yelled at by angry customers and shoppers on the phone. I would sometimes cry before going into my shift because of how high my anxiety was after being yelled out for 8 hours straight every day. It honestly is just a customer service call center job. I witnessed many other employees upset, crying, and overall frustrated with the work every shift. You are a punching bag all day.
- Scheduling: You could work anywhere from 6am to midnight any day of the week (unless you chose to work overnights). PTO sounds nice, but good luck actually getting any of your requested time off.
-Cliquey environment: There are some nice people here, but at times it felt very high school--gossip, closed friend groups, and leadership spoke openly about their favorites. It's easy to feel left out or forgotten.
I stayed in this position longer than I should have because I kept hoping that I would be promoted. The "promotions" are lateral and do not come often. Typically, they already have people picked out for the position.
I could go on and on, but these are some main points. I honestly do not like thinking back on this job, however, I wanted to write this as a warning to future applicants. If this can save you some exhaustion, anxiety, and from a bad job--it was worth the write. If you do not mind call centers or truly enjoy customer service jobs, this may be a good fit for you. But if you have other opportunities, please look into those before this one.
