, the organizational culture is deeply concerning, characterized by pervasive issues of racism and sexism. Employees of color, particularly Black individuals and women, frequently encounter discriminatory remarks and negative judgments, such as comments on their appearance or hairstyle. Instances of inappropriate and racially insensitive comments, including being told, "You're handsome for a Black guy," and questions like, "Do you have a court date today? if you dress up to HQ" reflect a troubling and unacceptable workplace environment.
A hiring manager in RVA once told me very casually in the cafeteria during a Wireless Indoor Camera launch, "he was not racist, he likes black people except the "ghetto ones".
The customer Experience (CX) team, including the VA CX teams, is often marginalized and regarded as secondary. Opportunities for career advancement within CX are severely limited, particularly beyond the Agent Help Desk or Innovation Lab roles.
There is a lack of diversity in the executive teams, promotions are based on relationships and not merit.
Leadership within the CX team is unstable, with many leaders either departing quickly or being terminated.There is a high turnover rate within the Customer Experience (CX) team, which leads to frequent organizational restructuring
The work environment does not respect personal boundaries, resulting in a poor work-life balance, can't even enjoy lunch in peace.
