Sinch reviews

Low pay compared to industry. No clarity in direction. A lot of employees preparing to leave. There was a stark about face as Sinch began to reorg and gain more control within the most profitable business arm of the organization (email). There is no cross collaboration to speak of between teams, simple requests for lists or ideas of product positioning go ignored. The BDR/SDR function doesn't roll into sales at all and instead rolls to marketing who safeguards their KPIs to the extreme. The VP of Sales on the email side in the US is wholly unengaged, unapproachable, and preaches accountability while taking none of their own. Sales org lacks an acknowledgement of reality of the current market and seems hellbent on projecting everything using numbers from 2, 3, 4 years ago. (This seems to be a common theme among senior leadership throughout the company) The product is lagging FAR behind their competitors in a number of areas. The wholistic messaging platform they talk about building is probably a full 2 to 3 years behind market. Payment terms are inflexible when compared to the rest of the industry. Every monthly all hands begins with the Sinch Side celebrating "victories" with a customer complaint by a fortune 100 company, and almost losing them as a customer, but ultimately, they made things right! If that's not indicative of the direction this is all going, I don't know what else is.

All teams seems to protect them self to be able to meet team goals instead of having a healthy give and take collaboration and seeing the bigger picture for the company. It's taking a lot of energy and time to be able to get anything done. It's not health to be in a constant battle with the Sinchs way of working to be able to do what's expected of me. the majority of tools, ideas and elbow room is getting squished. Usually it's decided on higher levels were our input is not respected or a decision is approved before any feedback could be given. The trend seems to be that the teams flexibility and power is more and more moved out from the teams. It feels like we are in a constant wind of change. Tools and software is constantly being changed out. In house developed tools are not maintained and often deprecated. This cause an unhealthy stress and mistrust between teams. no encouragement for innovation , passion or adapting new tools and technologies.