Smartsheet reviews

3.3

44% would recommend to a friend

(1,290 total reviews)
avatar

Rajeev Singh

29% approve of CEO

31% positive business outlook

Smartsheet has an employee rating of 3.3 out of 5 stars, based on 1,290 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
1.0
Aug 16, 2022
Recommend
CEO approval
Business Outlook

Pros

at the peak of the stock, the pay was relatively competitive.

Cons

1. The WORST culture I've seen in my career - The CTO (now CPO) behaves like a dictator. Anyone who disagrees with him, ends up leaving the company. 2. Managers throw their own people under the bus to avoid clashes with the CTO. 3. People are being laid off on a day's notice without any prior warning. 4. Mass exodus of the ones who can't work in this toxic culture.

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Smartsheet Response
3y
Thank you for taking the time to share your experience. We are committed to working in progress at Smartsheet and that includes continuing to nurture our robust culture. We’re proud of how Smartsheeters come together around The Smartsheet Way (our core values and competencies) and believe they’re reflective of both our current culture and the culture we aspire to. I hear your concern around leaders being held accountable for their actions. As you know, taking accountability is one of our core competencies and something we care deeply about. With that, we don’t always get it right and I’m sorry to hear this wasn’t your experience. If you’d like to share more about your time at Smartsheet I encourage you to reach out to people@smartsheet.com to continue the discussion. Thank you for your time investment in Smartsheet and for your feedback. – Megan Hansen, Chief People & Culture Officer
2.0
Dec 12, 2021
Recommend
CEO approval
Business Outlook

Pros

As far as pros from what I experience at Smartsheet I will say that in terms of pay they are very competitive and offer stock options as part of their compensation package. The ability to choose based upon your role between hybrid or fully remote is a benefit as well.

Cons

During my time at Smartsheet I experienced more cons than pros, which I definitely believe stem from the type of environment that I can thrive in. Before Smartsheet I had come from a company that had anywhere around 200-250 employees and I thought if I wanted to continue to advance myself that jumping to a company with 1000+ would be a great step. Unfortunately for me I learned that I definitely operate in a smaller environment as it can be more collaborative and you have more of an opportunity to establish good relationships among coworkers. Whereas at Smartsheet I felt that the environment was very cold, transactional, and siloed and I felt like just another number as opposed to a human being there. When I went through my interview process my former manager had stated that teams were very collaborative and communicated well among each other, but my experience was far from it. When asking for help even with some members from my own team I was met with this attitude like I was bothering them or I should know where to find the answer. When sales reps would close deals and when I would try and connect with them to learn more details surrounding the deal that could help me with understanding the customer, a lot of the time my slacks/messages would go unanswered even after multiple times to check in. I wrote the title for this review they way that I did because for some folks I understand that they prefer to work alone, clock in and clock out without developing any real rapport with others, and don’t mind that at all. This company really stands on being technically proficient with understanding the product so if you are very details oriented this will be a company that will suit you. However, if you are someone thrives on being more people oriented, optimistic, and enthusiastic then the culture at this company will not be for you. I felt that after the short amount of time I was there that the positivity, enthusiasm, and optimism was stomped out of me.

3.0
Oct 24, 2021
Recommend
CEO approval
Business Outlook

Pros

The people, some of them. Some of the smartest and hard working people I ever met, I met while working at Smartsheet. When they get it right, they really get it right.

Cons

I wasn’t going to ever write this review but the vilification of black women when they set and stick to boundaries is unwarranted. Folks at this organization are blaming black women that have left of dissuading other black women from joining the organization. Smartsheet needs to hire more black women but shouldn’t do so without creating safe spaces and at the very least a culture of equity, balance and belonging. Starting at Smartsheet was interesting. During training, the trainer was played music which was actually great. Within the first week a song came up that was using the n-word a lot. The only black person in the room had to ask the trainer to skip the song. White employees and managers use so many micro agressions and the only people to ever say anything about it are the people they it’s being directed against. As most black people know, especially black femmes, it is very tiring to educate white folks on why their actions and words are racist while you are already having to deal with the consequences of that racism. I left for two reasons. The first, I had a several traumatic events happen that related to family. I took time off to be with my family. When I returned, my manager, who was fully aware of what was going on, said to me that I can’t take so much time off with such little notice (I was gone for two weeks). The reason was because it affects his performance. My response was I’m sorry you’re going through such a hard time. All of these things are happening but I’m so sorry this is hard for you and I walked out. I received an apology the next day. The second event that caused me to leave was when I found out some new hires that I was helping train were making about 20% more than I was, salary wise. I had a conversation with my manager who wanted nothing to do with it. I was hurt by the lack of advocacy but I went to HR who made excuses and then directed me to one of the leaders of the sales org at the time, one of the most mediocre men, to this day, that I have ever met. He often tried to lead with intimidation. I asked why I was getting paid less for doing the same job. Especially when I have been one of your top performers and being on diversity boards, regularly hosted sales meetings to help boost performance, help train new folks etc etc etc. His response, we bring people in based on what they were making before and if we find talent and they are making more than we typically offer, we bring them in at a higher rate and no one is asking you to do all those additional things. I later shared that women typically make less than men, especially women of color, and when you pay people based on what the used to make before Smartsheet, you’re perpetuating the cycle of women making less. He responded that women don’t make less and that was just a generalization or fake data, I was shocked by the ignorance. I shared some data from the department of labor but nothing changed. I followed up with HR but as far as I know nothing else came of it. I left shortly after. I was there for two years.

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Smartsheet Response
4y
I’m truly saddened to hear your reflection on your time here on our team. We are working hard to strengthen a culture of belonging at Smartsheet, and it sounds like we didn’t live up to that promise for you. I’m scheduling a follow up conversation with our Blacks at Smartsheet Employee Resource Group and our sales leadership to more deeply explore the feedback you’ve shared and ensure we’re addressing what needs to be changed at our company. The last two years have been full of unexpected challenges for so many of us; I expect all of our leaders to work with and support their teams when work needs to take the backseat, and we should have better supported you. I am sorry. I do want to underscore that Smartsheet is committed to pay equity. My team continually assesses our pay equity positions and gender pay visibility has been provided to leaders planning compensation for the last four annual cycles to support their recommendations. While our current pay equity analyses show no statistically significant differences between genders or between races at Smartsheet, it seems that didn’t resonate with your immediate experience, and that we have opportunities to further engage our managers on how to speak adequately to these topics. While it looks as though your time at our company has ended, I’d still love to better understand your experience, please know my door is open. - Megan Hansen, Chief People and Culture Officer
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