Smartsheet reviews

3.3

44% would recommend to a friend

(1,290 total reviews)
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Rajeev Singh

29% approve of CEO

31% positive business outlook

Smartsheet has an employee rating of 3.3 out of 5 stars, based on 1,290 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
1.0
Apr 25, 2021
Recommend
CEO approval
Business Outlook

Pros

None. This place will suck your soul.

Cons

- Company is full of bullies including the CEO and the CTO. CEO hides behind the CTO to do all his dirty work. - There is no diversity. Majority of the leadership is White! They don’t hire folks from diverse background and don’t appreciate it. Things are so bad that the DEI person quit within a year! - If you are interviewing, ask the hiring manager or the recruiter about why so many people are quitting Smartsheet!

1.0
Dec 3, 2020
Recommend
CEO approval
Business Outlook

Pros

Good compensation due to a decent stock run, if all you care is rest and vest despite poor WLB.

Cons

Incompetent middle management and non technical managers pushing for team to take on anything and everything due to poor planning. No long term vision and delivering everything except what’s high priority for customers. Their standard pattern seems to be hire you for a specific role and then slowly ask you to do everything. Why would a seasoned senior backend engineer be hired to ultimately spend time mostly with Devops, Selenium and automation, when there’s a lot of interesting stuff to work on in their area of expertise? It’s a perfect company for folks who wish to be mediocre Jack of all trades but master of none and the standard response is going to be getting everyone a well rounded engineer. There’s a general trend of all the competent senior folks leaving one by one and this Amazon culture of having shorter average tenure due to no sound path to career growth and negative WLB creeping in.

2.0
Jul 20, 2020

From Great to Okay

Recommend
CEO approval
Business Outlook

Pros

Let's get the pros out of the way first: - Snacks (lots to choose from and various options to fit all diet types) - Free Lunches if your on the sales floor or have a manager that loves to keep their team going - Overall Benefits package (excluding comp) is strong, especially with the 401k Match that started this year - The PEOPLE you work with are truly awesome one of a kind genuine folk. Overall Smartsheet is just another job with good perks. Expect an Okay experience.

Cons

That saying, "it's not about what you know, it's about who you know," rings true at Smartsheet. Before jumping into that, here is the cliff note version of the cons: - Culture - Leadership - Comp (Especially for sales) - Career Development Your success at Smartsheet solely depends on who your manager is at hire. There are some managers that embody the values and carry them down to the team. However, the majority of mid to upper management see people as numbers and logos as stock growers. Much of the sales folk are trained to work for metrics, rather than to push themselves for further development. If you have a manager that is truly vested in you, you will succeed at Smartsheet. Having experienced both, there is a world of difference of how one thrives at Smartsheet. Comp on the sales floor is on the low end compared to the market. Mid-Market Reps are being paid what SMB reps are making across the street. There is room to over-achieve on quota, but that will solely depend on your book, how quickly you pick up the product and how supportive your manager will be. Career development, like values, is there on paper but not where the rubber meets the road. There's a lot of places you can grow like the Leadership Development Program, LinkedIn Learning, and other one off projects. But when it comes to being promoted into a desired position, there enters red-tape and if you pass that you then have to fit the clique of leadership. Hard work solely pays off, however, knowing hiring manager and fitting into the "good ol' boys club," is a direct shoe in.

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Smartsheet Response
5y
Thanks for your feedback, and I’m glad to hear there were aspects of your time at Smartsheet that you enjoyed. I’m sorry to hear that your experience with our training, leadership development, and product knowledge programs didn’t result in you meeting your success and promotion goals. We strive for transparency during the recruitment process about the fluidity of the book that sales employees get once hired, and we give reps options around their books at annual reviews. We’re also proud to offer top-of-the-market pay, particularly for mid-market reps, in addition to a full suite of employee benefits. As a company we value growth, and that's why we provide reps at all levels with development opportunities, not all of which are reliant on their managers. Many of our people leaders have in fact been developed from rep roles. Thank you again for taking the time to provide feedback. I'm happy to discuss any of these topics further. –Mike Arntz, CRO & SVP WW Field Operations
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