Smartsheet reviews

3.3

44% would recommend to a friend

(1,290 total reviews)
avatar

Rajeev Singh

29% approve of CEO

31% positive business outlook

Smartsheet has an employee rating of 3.3 out of 5 stars, based on 1,290 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
4.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Unlimited PTO, Professional Services Culture

Cons

Constant strategy shifts, difficult org structure, uncertainty of future

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Smartsheet Response
1w
We love to hear that our teams have great culture, and it's something that we strive for all teams to feel and want to talk about! We recognize that we've undergone difficult changes in the last year. Our focus right now is to move past this period of change and to work through the vision that our leadership team has set out for us. This ensures that we steady the ship, and we want teams to feel confident in where we are headed. Thank you for your candid feedback, and we appreciate your continued hard work.
1.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Supportive of AI tooling. I had a great manager. I heard the severance packages are great, but I left of my own volition, so I don’t have personal experience.

Cons

Complete lack of direction or management at the mid to high levels of the company in product and engineering (most everyone left or was pushed out by cronyism from the private equity acquisition). No more equity offered to employees. No opportunities for promotion. They’ve shipped or are shipping most of the core products (including the core “sheet” aka Grid app) to India and have laid off tons of employees (somewhere between 12% and 15% of the company). Upper management did the thing where they had the US developers interview tons of people out of India, and then about half a year later laid off tons US developers, including several of the people that did the interviews. Upper management said that the India teams would be working on other projects, but clearly that was a lie. They laid off people without consulting their managers, or their manager’s managers, and without knowing what team they actually worked on or what they did. So entire teams were laid off unbeknownst to them. Very quick and poor handoffs to India, if any. You will likely be working on multiple teams at once, or moved to multiple teams during your time there in short periods of time. On-call can be a nightmare. There is no culture of any kind. Basically do not work here, whether you’re out of the US, India, or Bulgaria (the main countries for developers).

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Smartsheet Response
1w
Thank you for your honesty. While we’re glad that you had a great team and the tools you needed, it’s incredibly tough to hear that other aspects of your experience were less than great. To your point about equity, we’d like to clarify that we do offer a limited equity pool with specific eligibility. That said, navigating transition is already tough, and adding in other aspects like global shifts and new leadership can make it feel even harder. We know the dust hasn’t completely settled, and we understand that we have a lot of work to do to repair employee trust and morale. We’ve set off on that journey, and we appreciate all of this feedback along the way. Thank you, and we wish you all the best in your next chapter.
3.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Consultative, strategic selling with mid-market accounts High visibility deals with real business impact Builds executive presence and cross-functional expertise Fast-paced, no two deals alike

Cons

Comp plan structure limits upside

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Smartsheet Response
1w
It's fantastic to hear that you're thriving! We often hear that our AEs love how every conversation is so different and you are constantly on your toes and learning. These are exactly the kinds of complex sales skills we want to continue to foster here! At the same time, we hear you on our comp plan strctures. As we continue to navigate through change, refining our structures remains top of mind so that our team are motivated and top performers are rewarded fairly. We appreciate your feedback and calling this out.
Viewing 7 - 9 of 1,290 Reviews

Glassdoor has 1,373 Smartsheet reviews submitted anonymously by Smartsheet employees. Read employee reviews and ratings on Glassdoor to decide if Smartsheet is right for you.