Smartsheet reviews

I have worked at a few different SaaS companies and after a while you get a sense of which company's products fall into the category as a "nice to have" versus a "need to have". During business downturns or unforeseen circumstances such as Covid-19 a nice to have product is going to always be on the chopping block in terms of a product not being renewed. As a customer success manager at Smartsheet my job is to focus on customer retention. Our customers use Smartsheet to manage mission critical work and processes. Therefore it is not a simple decision to rip and replace Smartsheet as a tool because many end users "need" it to continue managing their key business priorities. It is rewarding and exciting to work at a company with innovation where the product is constantly evolving to meet the needs of our customers. Even in a competitive space of collaborative work management Smartsheet has managed to carve out a lane for itself to integrate with other parts of a company's tech-stack and not necessarily cannibalize each other.

The market opportunity is enormous.