Smartsheet reviews

3.2

41% would recommend to a friend

(1,299 total reviews)
avatar

Rajeev Singh

29% approve of CEO

30% positive business outlook

Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,299 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
5.0
Apr 27, 2021
Recommend
CEO approval
Business Outlook

Pros

Great Culture and product, over 90,000 customers

Cons

scaling rapidly and growing pains

1.0
Apr 27, 2021

Soul Crushing

Recommend
CEO approval
Business Outlook

Pros

- People in IC roles are usually nice - Some of the direct managers are nice, but it's a roll of the dice depending on the team you're on - Interesting and challenging work to upgrade legacy tech stack

Cons

- Senior leadership does not care about employees - Fake commitment to DEI from senior leadership - Hiring in and promoting only white men with nuclear families to the highest levels (or if you're not a white man, you must be willing to uphold that power structure to get promoted) - Mediocre pay - Senior Product & Engineering is full of bullies - Nothing brought up to HR is ever attended to (from personal experience and issues shared from friends) - Management gets nearly zero training, especially on creating an inclusive workplace - Expectation to deliver projects to dates the team had zero say in, that the product team just says "get it done" without knowing any of the technical requirements and before project scoping - Will not publish diversity numbers - Racist & sexist comments in meetings and Slack threads *constantly*

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Smartsheet Response
5y
I’m concerned to hear you describe such a negative experience at Smartsheet. While we can’t speak to any specifics when it comes to HR issues (due to privacy and confidentiality), I can assure you that we take seriously any and all concerns that are raised—including investigating and taking corrective action as appropriate. This perceived lack of transparency is a common challenge, as we are limited in what we’re able to share broadly. If an employee has concerns they don’t think are being addressed, I encourage them to share them via the feedback mechanism they are most comfortable with, whether that’s their manager or their People Business Partner. Although we don’t currently publish our diversity numbers externally, we do update and share this information internally on a regular basis. Much of the DEI work we’ve done in the past year has been laying the groundwork for the more visible and tangible work that will follow, which includes expanding our DEI team to better support that subsequent work. This area is a top focus for Smartsheet, and all of our senior leaders are deeply invested in (and held accountable to) this work. We’re committed to building more diverse teams and are addressing that at all stages, from attraction and recruitment through to hire and promotion. We’re focused on expanding our existing employee and manager unconscious bias trainings, and have built an unconscious bias checklist into our talent processes for hiring and performance management. This work is ongoing, and I’m confident our efforts will help us continue creating a more diverse, equitable, and inclusive environment at Smartsheet. —Megan Hansen, Chief People & Culture Officer
5.0
Apr 26, 2021

Great

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Overall great place to work! Great product, amazing culture, pays well.

Cons

Nothing I can think of.

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Glassdoor has 1,381 Smartsheet reviews submitted anonymously by Smartsheet employees. Read employee reviews and ratings on Glassdoor to decide if Smartsheet is right for you.