Smartsheet reviews

Thank you for the feedback. We’re proud of our support team and incredibly grateful for all their efforts toward the important work of serving our global customer community. It’s a goal of our leadership team to have every individual operate in a way that reflects our company values. This includes being supportive and demonstrating care. I’m sorry your experience at Smartsheet did not reflect the culture that we strive to embody. The support organization has grown rapidly in size, become more geographically distributed, and evolved new motions in order to better serve our customers. With change comes challenge, and we are in active conversations with support leaders to identify areas where we can better serve our own team members. While we will continue to strive to improve and evolve, I want to point out that earlier this month (March) we conducted a companywide engagement survey and the large majority of the support team reported high levels of engagement, which I hope serves as an alternative data point for anyone looking to join our support organization. All the best in your future endeavors. - Mike Arntz