Is Smartsheet a good company to work for?

Smartsheet has an overall rating of 3.2 out of 5, based on over 1,379 reviews left anonymously by employees. This rating has decreased by 13% over the last 12 months. 41% of employees would recommend working at Smartsheet to a friend and 30% have a positive outlook for the business. The best reviews about Smartsheet have been left by employees working as Client Development Manager , New Business Representative and Customer Success Manager (CSM) .

Does Smartsheet pay their employees well?

According to anonymously submitted Glassdoor reviews, Smartsheet employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Smartsheet. This rating has decreased by 10% over the last 12 months.

How satisfied are employees working at Smartsheet?

41% of Smartsheet employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smartsheet 3.7 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Smartsheet?

Account Executive (113) , Software Engineer (51) , Client Development Manager (49) , Customer Success Manager (40) , Senior Software Engineer (29) , Sales (27) , Solutions Consultant (27) , Enterprise Account Executive (20) , Customer Success Manager (CSM) (19) , Sales Development Representative (18) , Director (15) , Account Manager (14) , Consultant (12) , New Business Representative (12) , Sales Development Representative (SDR) (12)

What are the pros of working at Smartsheet according to real employee reviews?

"When I joined Smartsheet I felt SO much pride and appreciation to be a part of such a great company and culture." ((in 136 reviews)); "Some people in the BI team and people in other teams are great to work with." ((in 122 reviews)); "The benefits are great and keep getting better." ((in 104 reviews)); "Great work life balance made possible" ((in 83 reviews)); "learned about good discovery from great leadership in one of my first few jobs in sales." ((in 76 reviews))

What are the cons of working at Smartsheet according to real employee reviews?

"poor management and overhiring leads to firing" ((in 37 reviews)); "Lots of layoffs post acquisition" ((in 16 reviews)); "No diversity in many different aspects includinig personality." ((in 10 reviews)); "Bullying is common and management doesn't do anything to stop it" ((in 5 reviews))

What are employees saying about Smartsheet layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smartsheet layoffs and their outlook for job security at Smartsheet in 2026.

What are the top reviewed Smartsheet locations?

Bellevue , Boston , Seattle , Denver , New York , Chicago , Austin , Raleigh , Los Angeles , San Francisco , Charlotte , Atlanta , Detroit , Dallas , Tampa , Seattle Heights , Washington , New Brunswick , Birmingham , Salt Lake City , Lake Forest , Madison , Phoenix , Albuquerque , Fort Worth , Minneapolis , Minnetonka , Kingsport , Nashville , Indianapolis

Smartsheet reviews

3.2

41% would recommend to a friend

(1,297 total reviews)

Rajeev Singh

29% approve of CEO

30% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,297 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,297 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews

5.0

Aug 20, 2025

Great Culture

New business development

Recommend

CEO approval

Business Outlook

Pros

Exciting culture with an incredible product and leadership

Cons

None that should be worrisome

Smartsheet Response

10mo

Thank you for your review! We’re happy that you’ve enjoyed working here.

3.0

Aug 15, 2025

Interesting place

Senior product manager

Recommend

CEO approval

Business Outlook

Pros

Solid enterprise SaaS exposure and large scale product

Cons

Poor leadership and PE takeover made things unnnerving

Smartsheet Response

10mo

We recognize that the transition to private equity over the past year has brought a lot of changes to our team and our strategy. It's a lot to navigate, but we want to assure you that we're focused on preserving the culture that's made our company a great place to work. We truly appreciate you sharing your thoughts.

2.0

Aug 7, 2025

Going downhill fast

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Benefits and people are good

Cons

Going downhill fast. Have completely destroyed value proposition for customers. Selling is 5x harder now and customers remain angry over change in pricing model. Reputation is suffering.

Smartsheet Response

10mo

Thanks so much for your feedback. We’re glad to hear that you’ve enjoyed our benefits and your colleagues. We know there have been changes with the shift to private equity, but we remain fully dedicated to providing great value for our customers and support for our team. We appreciate you taking the time to share your review.

Viewing 148 - 150 of 1,297 Reviews

Jobs at Smartsheet

Client Services Director (Remote Eligible)

Product Manager II - Growth (Remote Eligible)

Client Services Director (Remote Eligible)

Professional Services Business Development Director (Remote Eligible)

Client Services Director (Remote Eligible)

Smartsheet

Smartsheet reviews

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Great Culture

Interesting place

Going downhill fast

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