Is Smartsheet a good company to work for?

Smartsheet has an overall rating of 3.2 out of 5, based on over 1,380 reviews left anonymously by employees. This rating has decreased by 12% over the last 12 months. 41% of employees would recommend working at Smartsheet to a friend and 30% have a positive outlook for the business. The best reviews about Smartsheet have been left by employees working as Client Development Manager , New Business Representative and Customer Success Manager (CSM) .

Does Smartsheet pay their employees well?

According to anonymously submitted Glassdoor reviews, Smartsheet employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Smartsheet. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at Smartsheet?

41% of Smartsheet employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smartsheet 3.7 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Smartsheet?

Account Executive (113) , Software Engineer (51) , Client Development Manager (49) , Customer Success Manager (40) , Senior Software Engineer (29) , Sales (27) , Solutions Consultant (27) , Enterprise Account Executive (20) , Customer Success Manager (CSM) (19) , Sales Development Representative (18) , Director (15) , Account Manager (14) , Consultant (12) , New Business Representative (12) , Sales Development Representative (SDR) (12)

What are the pros of working at Smartsheet according to real employee reviews?

"When I joined Smartsheet I felt SO much pride and appreciation to be a part of such a great company and culture." ((in 135 reviews)); "Some people in the BI team and people in other teams are great to work with." ((in 112 reviews)); "The benefits are great and keep getting better." ((in 104 reviews)); "Great work life balance made possible" ((in 86 reviews)); "learned about good discovery from great leadership in one of my first few jobs in sales." ((in 77 reviews))

What are the cons of working at Smartsheet according to real employee reviews?

"poor management and overhiring leads to firing" ((in 36 reviews)); "No diversity in many different aspects includinig personality." ((in 10 reviews)); "Bullying is common and management doesn't do anything to stop it" ((in 5 reviews))

What are employees saying about Smartsheet layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smartsheet layoffs and their outlook for job security at Smartsheet in 2026.

What are the top reviewed Smartsheet locations?

Bellevue , Boston , Seattle , Denver , New York , Chicago , Austin , Raleigh , Los Angeles , San Francisco , Charlotte , Atlanta , Detroit , Dallas , Tampa , Seattle Heights , Washington , New Brunswick , Birmingham , Salt Lake City , Lake Forest , Madison , Phoenix , Albuquerque , Fort Worth , Minneapolis , Minnetonka , Kingsport , Nashville , Indianapolis

Smartsheet reviews

3.2

41% would recommend to a friend

(1,298 total reviews)

Rajeev Singh

29% approve of CEO

30% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,298 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,298 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews

2.0

Jun 9, 2025

Smartsheet

Account executive

Recommend

CEO approval

Business Outlook

Pros

The pay is decent, but not worth the required hours

Cons

"Smartsheet has strong products, but the management culture leaves much to be desired. Leadership seems more focused on personal advancement than fostering a healthy, collaborative work environment. Decision-making often feels disconnected from employee well-being, creating a high-pressure atmosphere that prioritizes results over support

Smartsheet Response

1y

Hi there. We appreciate the time and dedication you put into helping make Smartsheet a success. We value your feedback, especially regarding leadership. We've recently welcomed many new leaders who are deeply committed to fostering success for their teams and our company as a whole. While we believe this brings a fresh perspective and renewed energy, we understand that everyone’s experience has varied over the years. We’re sorry to hear yours isn’t as positive as we aim for. We’re actively working to enhance communication around our initiatives across the org. Please consider sharing detailed thoughts in our employee engagement survey so we can continue improving. Thank you.

5.0

Jun 9, 2025

Great

Business development representative (bdr)

Recommend

CEO approval

Business Outlook

Pros

Great culture, people, and work environment.

Cons

Ability to get promoted and move up.

Smartsheet Response

1y

We’re happy to hear that you’ve enjoyed working here! Thank you for your review.

4.0

Jun 6, 2025

Big company

Director of customer success

Recommend

CEO approval

Business Outlook

Pros

Corporate company with rules and processes to follow. Pro and Con.

Cons

Lots of work on your plate, smaller teams after layoffs.

Smartsheet Response

1y

Thank you for your review! As with any company, rules and processes are put in place to ensure that we’re able to work effectively and efficiently. Thank you again.

Viewing 178 - 180 of 1,298 Reviews

Jobs at Smartsheet

Client Services Director (Remote Eligible)

Client Services Director (Remote Eligible)

Client Services Director (Remote Eligible)

Product Manager II - Growth (Remote Eligible)

Customer Success Manager II - Enterprise (Central/East)

Smartsheet

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